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Veterinary Client Care Liaison

Veterinary Client Care Liaison

Ethos Veterinary HealthWaukesha, WI, US
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Wisconsin Veterinary Referral Center  is looking for a  1st Shift Full-time Client Care Liaison  to join our team at our location in  Waukesha, Wisconsin.   The Liaison position will work as part of an integrated care team to provide high quality support and service to clients and referring veterinarians.

The schedule for this position is 7am-4pm , Wed-Fri and every other weekend, including 4 holidays per year.  About the Role :

  • As a Client Care Liaison, you'll play a crucial role in ensuring that clients and their pets receive top-notch care and attention throughout their experience with us.

Your duties will include :

  • Collaborating with Veterinarians : Attend daily rounds to stay updated on patient needs and progress.

    • Communication :

  • Accurately receive, relay, and distribute phone, fax, and email messages, ensuring prompt responses and follow-ups.

    • Client Interaction :

  • Act as the primary liaison for clients, providing regular updates on their pet’s condition, managing expectations, and relaying delays when necessary.

    • Wait Time Management :

  • Help minimize client wait times and regularly check in with clients while they await updates or diagnostic results.

    • Estimate & Financial Coordination :

  • Assist veterinarians with creating and presenting estimates, updating clients on costs, and reviewing final invoices before discharge.

    • Patient Information :

  • Support the veterinarians with charting and medical records, ensuring accurate documentation for each patient’s treatment plan and discharge.

    • Prescription Support :

  • Assist with prescription fulfillment and coordinate patient releases in collaboration with the technician team.

    • Follow-Up Care :

  • Answer client calls, provide aftercare instructions, and explain follow-up care and medications.

    • Team Support :

  • Work closely with the Client Service Specialists to ensure a seamless experience for clients.

    • About You :

  • You are an organized, communicative, and compassionate individual who thrives in a fast-paced environment.
  • You can stay calm under pressure while multitasking and providing excellent customer service.
  • You are confident when interacting with clients and the veterinary team, and you can explain complex medical information in an easy-to-understand manner.

    • Key Qualities :

  • Confident and professional demeanor, even under stress.
  • Ability to relay medical information and instructions to clients, including medication and home care.
  • Strong interpersonal skills with the ability to maintain positive relationships with clients and colleagues.
  • Ability to effectively handle pets and assist in restraint when necessary.
  • Comfortable managing multiple tasks and prioritizing in a dynamic environment.

    • Requirements :

  • High school diploma or equivalent.
  • Minimum of 2 years of experience as a veterinary technician or a skilled veterinary assistant.
  • Self-motivated with the ability to take initiative.
  • Excellent verbal, written, and listening communication skills.
  • Strong client service skills and a passion for helping others.
  • Proficient with computers and basic keyboarding.
  • Knowledge of medical terminology and medication handling preferred.
  • Ability to manage lab samples, prescriptions, and aftercare instructions.
  • Previous experience with answering phones and in-person client interactions.
  • Ability to stand and walk for the duration of the shift.
  • Ability to work both independently and as part of a team.
  • Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus.

    • If you’re looking for an opportunity to apply your veterinary experience and make a meaningful impact on client care, we encourage you to apply!

  • Ethos Veterinary Health is at the forefront of innovation and world-class medicine.
  • As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually.
  • The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers.
  • Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence.
  • Discover more at EthosVet.com. .
  • Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, Ethos Veterinary Health provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.     Ethos Veterinary Health is an Equal Opportunity Employer.
  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
  • Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.     Powered by JazzHR
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    Client Liaison • Waukesha, WI, US

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