Senior Commercial Lines Account Manager

Job Description

Job Description

Who We Are

At Kasprzak Insurance Agency, we dont just sell insurancewe partner with businesses to help them grow stronger and operate smarter. We specialize in delivering tailored risk management strategies and enhanced protection solutions that reduce exposure and improve long-term outcomes.

Our team thrives on collaboration, integrity, and delivering real results for our clients. If youre passionate about insurance and committed to making a difference for your clients and your colleagues, wed love to meet you.

What This Role Is All About

As a Senior Commercial Lines Account Manager, youll be the primary contact for your assigned book of business, ensuring seamless day-to-day management and exceptional client service. Youll coordinate closely with producers, underwriters, and internal teams to deliver accurate policy servicing, timely renewals, and effective communication.

Your key responsibilities will include :

Managing client relationships and maintaining professional communication with carriers and internal teams

Processing policy / customer requests for items such as endorsements, claims, certifi cates of insurance, binders, EPI, ID cards, and cancellations

Preparing, submitting, and marketing new business and renewals, including application and proposal preparation

Maintaining detailed client records and following up on outstanding policies in the agency management system (Vertafore / AMS360)

Reviewing monthly renewal lists and collaborating with producers to address coverage changes or missing policies

Generating invoices and coordinating with accounting on agency-billed accounts

Ordering and reviewing loss runs as requested

Participating in training and workshops to enhance service and sales skills

Meeting or exceeding performance expectations and assisting with additional duties as assigned

This role demands attention to detail, strong multitasking abilities, and a client-fi rst attitude to maintain high standards of service and support growth.

What You Bring to the Table

Were looking for a well-rounded professional who combines technical insurance knowledge with strong client service and organizational skills.

Minimum Qualifi cations :

Active State Property & Casualty license (required)

5+ years of experience in Commercial Lines account management (preferred)

Prior experience with Vertafore / AMS360 agency management system (preferred)

Ability to multitask and manage competing priorities

Self-motivated with a strong sense of accountability

Profi ciency in Microsoft Offi ce, including Excel, Word, and PowerPoint

Excellent oral and written communication skills

Strong customer relationship and client-facing abilities

Positive, friendly, and professional attitude

High school diploma or equivalent (required)

Insurance designations (e.g., CIC, CISR) preferred but not required

Why Youll Love Working Here

At Kasprzak Insurance Agency, we know that attracting and retaining the best talent means offering more than just a paycheck. Thats why we invest in both your professional development and personal well-being.

We offer :

Competitive wages with performance-based incentives

Comprehensive health, dental, and vision coverage

Group life and disability insurance

Generous PTO, holidays, and paid volunteer time

Retirement and compensation planning, including :

401(k) plans with match

Profit sharing

Continuing education reimbursement and support

A collaborative team culture as well as tools, resources, and mentorship to help you grow in your career

Our Commitment to Inclusion

We believe that diverse teams make smarter decisions and stronger companies. Thats why were committed to creating an inclusive and welcoming environment where everyone can thrive.

Kasprzak Insurance Agency is proud to be an Equal Opportunity Employer. We prohibit discrimination based on race, religion, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected status.