North America Operations Director, Talent Solutions

This position will support North America (NA) Talent Solutions in effectively running the operational aspects of the business. The role will be focused on working closely with the Talent business leaders and interfacing effectively with Aon corporate and practice support functions such as Finance, HR, IT, & Real Estate. The role will also be responsible for project leadership and change management for select initiatives across the NA Talent business. The position will report to the COO-North America, and is hybrid based from any of Aon's U.S. offices.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

Business Strategy Execution and Routines- Drive execution of business strategy and plan. Establish routines to ensure communications cascade. Lead change management, decision prep and facilitation of leadership teams.

Operational Effectiveness- Partner with the business unit leaders to deliver the business plan, including tightly leading any staffing required to deliver work. Maintain hiring rigor using facts and forecasts. Drive operational improvement plans and oversight. Uncover efficiency opportunities that help to drive profitable growth. Work with business leaders to determine if we need to reengineer any of our business areas based on financial trends. Conduct the analysis needed for sound decision making.

Monthly Ops Reporting- Implement and review KPIs monthly / quarterly for the business. Understand sales pipeline and the connection to the revenue forecast. Track and understand the impact of talent attrition / hiring across locations. Track and understand the impact of the investment spend (e.g., Technology) and results. Track progress on Account Management and initiatives focused on extending and expanding client relationships.

New Initiatives- Work across aligned leaders to identify and prioritize investments and quantify the impact on revenue, margin, and client retention / acquisition. Act as PMO to ensure business initiatives are on track and outcomes are achieved as expected. The role will also lead and support Aon United initiatives including, Financial system transformation, client relationship management system changes, and regulatory changes (e.g., GDPR).

Global Business Services- Operationalize important Aon initiatives surfacing from the Current Results team and / or the GBS Operating Committee. Partner with our GBS BRM on opportunities to drive growth and work across Aon shared services (Real Estate, IT, HR, Finance, Marketing, etc.) in an efficient and effective manner.

Client Contracting- Coordinate client contracting guidelines across GI. Serve as escalation point for issues (client negotiations or internal challenges). Work with legal team as needed to improve processes.

Revenue Crediting / Link to Pay- Establish global routine to track sales assists and revenue crediting. Share information in a manner that helps to reinforce our goal of leaders working across solution areas, so we can bring even greater value to our clients. Support HR and business leaders to ensure we are paying for performance.

Skills and experience that will lead to success

• Bachelor's degree in related field required; MBA strongly preferred
• 7+ years of relevant work experience in a professional and / or financial services environment or consulting firm
• Knowledge of continuous improvement practices (for example : Lean Six Sigma)
• Strong analytical expertise and sound decision-making capability
• Process and business facilitation experience
• Excellent written and verbal communication skills
• Shown discernment in business matters and executive presence
• Experience collaborating with senior leadership cross functionally to drive business results

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work / life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply.

We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at ReasonableAccommodations@Aon.com or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Pay Transparency Laws :

The salary range for this position (intended for U.S. applicants) is $120,000 to $160,000 annually. The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant's geographic location.

This position is eligible to participate in Aon's annual incentive plans in addition to base salary. The amount of any incentive varies and is subject to the terms and conditions of the applicable incentive plan.

A summary of all the benefits offered for this position :

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to : a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon's discretion; medical, dental and vision insurance. This role does not accrue vacation. Rather, this role is eligible to take paid time off at the discretion of the employee and management in accordance with company policy and practices. Various other types of leaves of absence; paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

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