Director of Operations

Description :

Filter Service Inc. (FSI) is a leading Master Distributor of filtration-related products, catering to a diverse range of industries, including HVAC, Dust and Liquid, Paint Booth, Compressed Air, and Oil / Gas Filtration. In addition to our extensive product offerings, FSI is known for its exceptional Commercial and Industrial Air Filter Change-Out Services, with a remarkable track record of changing over 2200 filters per day at more than 4000 accounts. Our clients include both large and small industrial facilities, commercial establishments, contractors, chain accounts, hospitals, and public buildings.

Our vision for 2025 is ambitious as we strive to support revenue growth of $39 million. At FSI, we prioritize alignment with corporate goals and emphasize activities that contribute to and bolster customer revenue growth. What sets us apart is our commitment to providing an unmatched customer experience, setting us apart as a frontrunner in the filtration industry nationwide.

FSI takes pride in our distinctive position in the market, thanks to a strong differentiation statement that underscores our commitment to setting new standards in the industry. We are keen on employing individuals with exceptional communication skills, both written and verbal, as we believe that effective communication is the key to our success. We place a high value on personal growth, recognizing that it directly correlates with superior performance. Our top performers consistently exhibit integrity and a deep-seated passion for customer satisfaction, teamwork, and an unwavering commitment to continuous improvement.

SUMMARY

Our Director of Operations position is based in our Des Plaines headquarters and manages our organization's daily activities to ensure smooth, efficient, and cost-effective operations that align with strategic goals. Key responsibilities include developing and implementing operational strategies, managing budgets and financial reports, overseeing daily operations of warehouse and service. Manage staff to ensure operational efficiency and profitability, continuous improvement along with analyzing operational performance, driving strategic initiatives, leading and developing staff.

RESPONSIBILITIES

• Operational Oversight :

Manage day-to-day business functions, ensuring smooth distribution process across 4 warehouse locations around the Midwest with Warehouse Managers at each location.

Own the Customer Experience over the Warehouse and Service Teams which oversees all customer service operations, ensuring the delivery of timely, high-quality support across all channels, including phone, email, and chat.

Compliance and auditing : Ensure full compliance with all Occupational Safety and Health Administration (OSHA) and other relevant regulations. Conduct and oversee regular safety inspections and audits across all facilities.

Direct all daily maintenance, repair, and custodial operations for all buildings, grounds, and related equipment.

Asset lifecycle management : Oversee the entire vehicle lifecycle, from acquisition and procurement to maintenance, repair, and eventual disposal. This includes researching vehicle types, negotiating purchase or lease agreements, and determining optimal replacement cycles.

QUALIFICATIONS

Requirements :

Compensation details : 185000-185000 Yearly Salary

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