Senior Principal Customer Success
VirtualVocationsAurora, Illinois, United Statesjob_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Senior Principal - Customer Success, Strategic Accounts.
Key Responsibilities
Build and maintain trusted relationships with C-suite and senior executives to position the company as a strategic partner
Lead the development and execution of Customer Success Plans (CSPs) aligned with customer business goals
Guide customers through complex implementation and transformation initiatives, ensuring successful outcomes
Required Qualifications
10+ years in Customer Success, account management, consulting, or enterprise transformation
Experience delivering solutions at the SVP / C-level for Fortune 500 / global enterprise customers
Demonstrated success in leading transformational initiatives that drive measurable customer outcomes
Experience with AI and digital transformation in enterprise environments
Strong understanding of Jira, Confluence, and Atlassian solution use cases
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Senior Principal • Aurora, Illinois, United States
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