Financial Systems Analyst I

Loan Servicing Specialist

Under the direction of the department manager, the person in this position is responsible for activities related to and not exclusive of loading loans, deconverting loans, ARM loan audit, audits of scheduled vs. actual loan balances, creating / updating ARM indices, processing ARM notices, performing system maintenance on loans that have been assumed, modified, etc. Candidate will also be responsible for participating in projects, driving development of action items and ensuring execution of project plans. The person in this position is responsible for acting in the most timely, efficient and responsible manner to protect the interest of the lender / investors pursuant to servicing their loans. The incumbent will work closely with all functions, be responsible for ensuring alignment of projects to business strategy, and that effective communications and workflows are achieved. Candidate will also provide assistance to the managers overseeing the new loan setup and loan research functions. Candidate will comply with all regulatory, investor guidelines and internal policies / procedures.

Essential Job Functions

• Perform system updates in regard to all loan transactions (i.e. assumptions, modifications, waivers, partial releases, etc.). Consult and follow up with the Account Manager, as needed, to confirm the intent of the loan documents and the appropriate system set-up. Establish the timely flow of information and documentation to ensure timely and orderly system updates.
• Input loan data into the servicing systems, either through document interpretation & manual entry or through a bulk upload utilizing the New Loan Setup Utility.
• Organize and perform quality control audits on the critical fields and daily functions performed for setting up new loans on the system. Track and monitor the performance and accuracy of the loan setup process.
• Perform audits of ARM loans in accordance with KBREC Procedures. Complete all necessary system updates.
• Perform audits of scheduled vs. actual loan balances in accordance with KBREC Procedures. Complete all necessary system updates.
• Create new ARM indices and update all existing ARM indices as needed.
• Process ARM notices.
• Interact with other departments within the company to facilitate the timely resolution of issues or challenges.
• Work with individuals to gain consensus and momentum on projects. Work cooperatively with all levels within Key.
• Monitor and measure projects to ensure that adherence to compliance requirements and critical risk areas are addressed. Continuously ensure that performance and risk standards are being appropriately managed and take corrective actions or make recommendations as needed.
• Effectively liaison with other departments & management. Interact with other departments within the organization to facilitate timely resolution of real estate strategies, issues, and challenges.
• Participate in projects. Be involved in projects lead by others as a contributing team member.
• Perform data gathering and analyses when needed. Perform detailed analysis on assigned projects in support of established goals and objectives when appropriate.
• Continuously drive process improvement focus to ensure effectiveness, efficiency and productivity. Identify and propose projects to enhance operating quality, efficiency and service delivery.
• Provide periodic reports to management concerning project progress and risk impact.
• Follow up on project completion to determine if project objectives were realized.
• Ensure corporate and compliance requirements are met as needed, including internal & external audits.
• Review system-generated edits and perform quality control processes on the correction of any errors in order to maintain accuracy of all vital information for every new loan.
• Assist the department manager with tasks related to servicing acquisitions and the Portfolio Services Warehouse. Consult and follow-up with previous servicers to establish timely flow of information and documentation to insure an accurate transfer of servicing responsibilities and documentation.
• Interact with other departments within the organization to facilitate timely resolution of real estate strategies, issues, and challenges.
• Conduct necessary follow-up with the appropriate source, whether internal or external to obtain any missing documentation that may be necessary to complete the loan set up.
• Act as an administrator for borrower / investor website access, which can involve monitoring incoming requests, following up with borrower / investor / account manager for any missing information, granting / denying access and troubleshooting access issues.

Marginal or Peripheral Functions

Required Qualifications

Preferred Qualifications

Equipment Used

Training Required