Director, Clinical Operations (Miami)

Director, Clinical Operations

The University of Miami / UHealth Department of SCCC has an exciting opportunity for a Full Time Director, Clinical Operations to work at the UHealth medical campus in Miami, FL.

The Director, Clinical Operations directs overall strategy and clinical delivery of hospital-based outpatient clinic(s) within the Department of Medicine. The Director analyzes, develops, and executes resource management modeling, inclusive of operational, financial, and administrative models. This incumbent serves as conduit for communications and executions between hospital leadership and the department, to ensure system alignment and efficient progression of a united ambulatory strategy. The incumbent assumes responsibility for continuously increasing clinical operations and implementing systems that enhance the patient experience, and staff and physician satisfaction. Identifies resource needs for implementation of operational plans and develops a resource tracking process that includes the organization of all care delivery models used in DOM hospital-based outpatient clinics. Evaluates current communication channels, and designs and develops a comprehensive patient centered telephone call strategy. Creates and implements benchmark times for visits, wait times, answering phone calls, and explaining delays. Develops and implements clinic flow parameters, including benchmarks and dashboards for patient flow through their visits, and processes for proactively managing patient wait times and delays. Creates and implements non-physician provider care delivery models, based on acuity and complexity, inclusive of expectations and metrics. Reviews clinic staffing models to ensure productivity and increase patient flow volume. Works with managers to resolve patient and family issues, with faculty involvement. Maintains and creates policies and procedures in conjunction with leadership and maintains compliance with regulatory agencies. Provides senior management with necessary updates on progress and changes in scope, schedule, and resources. Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with university policies and procedures. Ensures employees are trained on controls within the function and on university policy and procedures.

The Director, Clinical Operations coordinates, monitors, and evaluates Sylvester Comprehensive Cancer Centers Screening Program, emphasizing cancer screening and early detection, patient navigation, education, and survivorship. The incumbent will serve as administrative leader for cancer screening aligned with Moonshot goal to jumpstart progress on screenings that were missed as a result of the pandemic and help ensure that everyone in the United States equitably benefits from the tools we have to prevent, detect, and diagnose cancer. Additionally, aligned with the Health Systems Community Health Needs Assessment (CHNA), the incumbent will support identified interventions including provide cancer screening and prevention activities among populations with high incidence of cancer, conduct colon cancer screenings and educational activities and provide cancer screening and educational / prevention activities.

• Lead the Screening Taskforce which will include leaders of clinical screening workgroups, high risk leaders, and program collaborators.
• Oversees, mentors, trains, motivates, and evaluates department staff.
• Lead the development of prevention and screening strategies in support of enterprise goals to increase cancer screenings across all programs.
• Utilize multiple data sources including the electronic medical record (EMR), Tumor Registry, Scan 360, Epic etc. to align screening data and catchment area relevant information to inform strategies.
• Successfully lead and execute projects assigned that support the organization goals and success metrics.
• Development and tracking of Key Performance Indicators; including but not limited to number of screenings recommended per year by program & successful screenings per year as well as by key demographics.
• Develop provider assessment strategies to review appropriate screening recommendations and emphasize screening goals.
• Serve as a resource to other members of the staff for screening- related information and subject matter expertise.
• Collaborate with the Office of Outreach and engagement to identify strategies to effectively scale the impact of its programs for sustainability, including among populations facing disparities in access and health outcomes related to screening, diagnoses, and care.
• Assess and assist in addressing patient- and system-level barriers to screening, prevention, and control.
• Manage program evaluation activities, including compiling statistics, writing progress reports, and providing other documentation as required.
• Collaborate with Information Technology and third-party vendors regarding necessary upgrades / enhancements / database needs for workflow and program development.
• Participates in the planning of marketing initiatives through online, social media and patient outreach to ensure full utilization of programs.
• Review / apply for related funding and grant opportunities to support programmatic and scientific development.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

Education : Bachelor's degree in relevant field

Experience : Minimum 5 years of relevant experience

Knowledge, Skills and Attitudes :

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females / Minorities / Protected Veterans / Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.