PURPOSE
The Security Analyst role will use various security analysis techniques to monitor the SMC enterprise for security incidents and events. The Security Analyst will follow SMC response documentation and tools to resolve or minimize the impact of these events. They will coordinate with other SMC teams and entities across the globe, maintaining and enhancing the security infrastructure for SMC.
ESSENTIAL DUTIES
- Use an operational checklist and runbook to discover and react to security events
- Vigilant adherence to SMC IT security policies and procedures
- Collaborate with our users and partners in response to passive and active security incident response activities
- Evaluate security run books for continuous improvement
- Review ticket queue for resolution, closure, and escalation
- Execute malware scans, analyze scan results and work with senior analyst for response
- Leverage enterprise tools to assist with vulnerability management & patching
- Using metrics, report on the MDR (Managed Detection and Response) (Managed Detection and Response) effectiveness to drive continuous improvement
All other duties as assigned
PHYSICAL DEMANDS / WORK ENVIRONMENT
Collaborative team environment in a shared workspaceGeneral office, computer room, warehouse, and factory areasOff-hours work and travel as requiredSitting for long periodsMinimum lifting requirements of 15 poundsMINIMUM REQUIREMENTS
Associate degree in a business, management, or technology field or relevant work experience1+ years of experience in a customer service or technical support roleBasic understanding ITSM Principles or ITIL4 Foundations certificationExperience with Endpoint detection & response and email security tools (Cortex, ZTap, Proofpoint, Tanium)A+ and / or MCSA Certification is preferredExperience with Cortex, ZTap, Proofpoint, Tanium is preferredSuccessful completion of security training, including attainment of Security+ certification is preferredExcellent interpersonal communication skillsFor internal use only : IT001