Application Support Analyst

Position Title :

Application Support Analyst

Location : Charlotte, NC

Category :

Information Technology

Exempt / Non-Exempt :

Exempt

Full Time / Part Time :

Full-Time

Job Description :

Job Title : Application Support Analyst

—Hybrid Work Opportunities

Retirement Clearinghouse

was voted one of the top places to work by Charlotte Magazine in 2024 and 2025! When you join our team, you'll make a real difference and have the opportunity to learn, grow, and make a positive impact every day. At Retirement Clearinghouse we are helping millions of Americans preserve their retirement savings. We use innovative technology and provide exceptional customer service to help participants make informed decisions about their retirement accounts without using high pressure sales pitches.

Job position description :

We are looking for experienced

Application Support Analyst .

What you will do :

Handle technical requests submitted by end users of RCH products and systems.

Act quickly to analyze available data and determine the root cause of technical issues.

Assist users with technical questions or issues related to products or applications.

Work with the Development Team to manage Deployment of Software updates.

Coordinate with Business units, IT teams and external vendors to ensure effective application services and reliability of all applications.

The Ideal Candidate will have following skills and experience :

Proficient with Microsoft SQL Server and T-SQL

Experience with Microsoft Window servers, systems, applications, and tools

Superior analytic and problem-solving skills

Familiar with ticketing system (Jira)

Excellent written communication skills

Pay Range : $70-$80K Annually

As a team member at Retirement Clearinghouse, you’ll enjoy :

A culture that fosters a positive work life balance.

Hybrid work opportunities.

Competitive hourly rate with Bonus potential.

18 days of Paid Time Off per year, 5 sick days per year, 3 Floating Holidays per year (actual time off is prorated the first year and is based upon date of hire)

Paid holidays

Medical, dental, vision, short-term disability, long-term disability, life insurance benefits on day 1 of employment

401k eligibility and 100% vesting with employer matching on day 1 of employment.

Professional Growth and Career Advancement Opportunities

Training is provided to all new hires to help you achieve your goals and ensure your success! Upon successful completion of the onsite training, candidates will be permitted to work remotely on the same terms and conditions as other employees in the position. This position requires in office work weekly on Tuesdays, and occasional Saturdays. Some evening may be required based upon business needs. Employees who wish to work onsite may do so in our state-of-the-art office!

Location : Charlotte, NC

Contact / application information :

To apply please visit our website :

https : / / rch1.com / company / careers

Retirement Clearinghouse is an EEO employer and participates in the E-Verify program. Pre-employment background checks will be performed upon offer of employment.

Salary Range : $70-$80K Annually

Shift : Days

Work Schedule : M-F Days

EOE Statement :

We are an equal employment opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Tags :

Application Support, Microsoft SQL Server, TSQL, Remote, Hybrid, Production

Division :

Retirement Clearinghouse LLC

Education / Certifications :

BS Computer Science / Computer Engineering, or equivalent combination of education and experience.

Experience Required :

2+ years of experience

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