ODJFS Program Administrator 1 (Production Support)

ODJFS Program Administrator 1 (Production Support)

This position will manage all aspects of the Office of Workforce Development (OWD) Production Support Team. You will work with a team to assist the Office of Workforce Development systemsOhioMeansJobs.com, Advancement through Resources, Information, and Employment Services (ARIES), WIET, and CFIS users. The users include the public, local area, and State staff.

What You'll Do :

• Manage frontline supervisors who are responsible for the daily operations of OWD Systems Helpdesks
• Tier 1OhioMeansJobs.com (OMJ) Helpdesk which provides support to citizens, workforce professionals, and employers who are utilizing all OMJ system.
• Tier 2Management of the Advancement through Resources, Information, and Employment Services (ARIES) Helpdesk which provides support to system users at the State and Local Level.
• Management of access provision for all OWD systems.
• Work with OWD Systems & Project Support Teams to report, track and resolve system issues.
• Work with OWD Systems Team for seamless testing and implementation of enhancements.
• Create and provide reports on a variety of metrics to senior management and stakeholder groups.

Necessary Skills :

Schedule : The schedule for this position is Monday Friday 8-5. Flex schedule may be available.

Travel : Occasional travel may include overnight stays both in and out of state.

Why Work for the State of Ohio :

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees

Qualifications

The ideal candidate, at minimum, must have the following :

Tips For Your Application :

When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.

Pay Information :

This position is in the State of Ohio's E1 Pay Schedule, Pay Range 15. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $43.09 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.

Pay Range 15

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Step 7

Step 8

Hourly

$43.09

$45.51

$48.08

$50.72

$53.54

$56.47

$58.79

$61.56

Annual

$89,627

$94,661

$100,006

$105,498

$111,363

$117,458

$122,283

$128,045

Months of Employment

At Hire

6 months

18 months

30 months

42 months

54 Months

66 Months

78 Months

ADA Notice :

If you require an accommodation based on a disability for any step of the selection process, please contact ada_public@jfs.ohio.gov.

Background check information :

The final candidate selected for this position will be required to undergo a criminal background check. Some positions may require drug testing and / or fingerprinting. Criminal convictions do not necessarily disqualify candidates from consideration.

ADA Statement :

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

Drug-Free Workplace :

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana / non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.