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Assistant Director of Front Office
Assistant Director of Front OfficeThe Fairmont Hotel • Santa Monica, CA, United States
Assistant Director of Front Office

Assistant Director of Front Office

The Fairmont Hotel • Santa Monica, CA, United States
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Company Description

Situated atop the scenic bluffs overlooking Santa Monica Beach, Fairmont Miramar Hotel & Bungalows is just a stone's throw away from some of Southern California's best attractions including Santa Monica Pier and its historic carousel as well as Third StreetPromenade famous for its fine restaurants, live entertainment, movie theatres, shopping, local artists' scene and a weekly farmer's market.

What is in it for you :

  • Employee benefit card offering discounted rates in Accor worldwide for you and your family
  • Learning programs through our Academies designed to sharpen your skills
  • Ability to make a difference through our Corporate Social Responsibility activities
  • Career development opportunities with national and international promotion opportunities. The sky is your limit
  • Salary Range : $95,000-$105,000 USD Gross per annum

Job Description

Reporting to the Director, Front Office, responsibilities and essential job functions include but are not limited to :

  • Assist the Director of Front Office in overseeing all Front Office and Guest Services operations, ensuring service standards are consistently met or exceeded.
  • Lead, mentor, and support a team of supervisors and line-level colleagues across Front Desk, PBX Operator, Bell / Lobby Ambassadors, and Concierge.
  • Ensure efficient and personalized guest check-in / check-out procedures.
  • Monitor guest feedback and work cross-departmentally to implement service enhancements.
  • Manage daily scheduling, payroll, and shift coverage to meet forecasted occupancy.
  • Handle guest escalations and VIP arrivals with professionalism and confidentiality.
  • Support the implementation and training of Opera Cloud PMS, maintaining system accuracy and team competency.
  • Collaborate with Housekeeping, Engineering, and other departments to ensure seamless communication and operational flow.
  • Assist with labor productivity, expense and inventory control, and KPI tracking for the department.
  • Uphold and model Fairmont brand standards and Forbes service expectations.
  • Other duties as assigned

    • Qualifications

  • Minimum 3 years of progressive leadership experience in luxury hotel Front Office operations.
  • Proven knowledge and hands-on experience with Opera Cloud Property Management System is required.
  • Strong communication, organizational, and interpersonal skills.
  • Ability to remain calm under pressure and resolve guest issues diplomatically.
  • Detail-oriented with a passion for hospitality and guest service excellence.
  • Flexibility to work weekends, evenings, and holidays as required.
  • Bachelor's degree in hospitality management or a related field is preferred.
  • Ability to work independently and prioritize responsibilities
  • Computer proficiency in a Windows environment (Word, Excel, PowerPoint)

    • Additional Information

    All your information will be kept confidential according to EEO guidelines.

    Our commitment to Diversity & Inclusion :

    We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

    Why work for Accor?

    We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

    By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor,visit https : / / careers.accor.com /

    Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

    #LI-YC1

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    Front Office Assistant • Santa Monica, CA, United States

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