TaskUs is hiring : Senior Technical Writer in Austin

Senior Technical Writer role at TaskUs

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally, with locations in twenty-three locations across twelve countries, including the Philippines, India, and the United States.

What We Offer : At TaskUs, we prioritize our employees\' well-being by offering competitive industry salaries and comprehensive benefits packages. Our People First culture is reflected in the departments we have established, including Total Rewards, Wellness, HR, and Diversity. We support internal mobility and professional growth at all stages of an employee\'s career within TaskUs.

Responsibilities

• Scope and create documentation both individually and by collaborating with teams
• Write clear documentation about how to perform technical and other tasks
• Edit, clarify, and proofread documents written by others
• Write and test published documents to ensure searchability and effectiveness
• Manage multiple, competing priorities in a constantly changing environment
• Plan, research, and write documentation for projects of moderate to high complexity and scope
• Manage cross-functional stakeholder relationships to fully understand processes, draft and review documentation, and approve final copy
• Identify audiences for content and anticipate the questions, problems, and needs that the content should address
• Develop innovative solutions to resolve complex tasks and improve processes and tools

You will create operating guidelines, knowledge bases, customer support content, and FAQs to help customer support staff, consumers, and other users. You will collaborate with SMEs, product designers, and other internal experts, and conduct independent research.

Must Haves

Nice to Have

Compliance and Equal Opportunity

How We Partner To Protect You : TaskUs will neither solicit money from you during your application process nor require any form of payment to proceed with your application. Please ensure you communicate with authorized TaskUs recruiters.

DEI : TaskUs believes innovation and higher performance come from diverse backgrounds. We are committed to equal access to opportunities and reasonable accommodations in the hiring process, as needed.

EEO : TaskUs is an equal opportunity workplace and affirmative action employer. We celebrate diversity and strive to create an inclusive environment for all employees.

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