Texas Licensed Care CoordinatorVirtualVocations • Sacramento, California, United States
Texas Licensed Care Coordinator
VirtualVocations • Sacramento, California, United States
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A company is looking for a Contact Center Care Coordinator.
Key Responsibilities
Ensure a positive experience for patients by focusing on satisfaction and resolution
Respond to customer inquiries via phone, email, and chat professionally and timely
Document customer interactions and follow up to ensure resolution of issues
Required Qualifications
High school graduate or equivalent
Two years of experience in a call center-related role
Proven work experience in a customer service role
Relevant training in call center or contact center environments
Previous healthcare experience and familiarity with medical terminology
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