Durable Medical Equipment (DME) Representative

Empower patients to continue their healing at home. Join the University of Iowa Health Ventures (UIHV) team as a Durable Medical Equipment Representative and make a difference every day.

📍 Location : Medical Supply Store – UI Health Care, Iowa City

🕓 Schedule : Full-time | 8 : 30 AM – 6 : 00 PM | Rotating shifts / weekends

As a  Durable Medical Equipment (DME) Representative , you’ll play a vital role in ensuring patients receive the medical equipment and supplies they need for a safe and seamless transition home. Working directly with physicians, patients, insurance providers, and internal teams, you’ll coordinate DME activities in full compliance with UI Health Care and regulatory standards—making a direct impact on the quality of patient care.

Position Summary

The Durable Medical Equipment Representative provides support to ensure seamless coordination and compliance of home-going Durable Medical Equipment (DME) within the University of Iowa Hospitals and affiliated clinics. This position collaborates one-on-one with physicians, customers, employees, and management to coordinate all DME activities in accordance with legal and UIHC standards.

Position Responsibilities

• Ensures all documentation conforms with payer requirements, standard operating procedures, and compliance programs.
• Verifies insurance and obtains prior authorizations as needed.
• Establishes and maintains effective channels of communication and a professional relationship with patients, physicians, co-workers, contractors, and outside facilities.
• Processes internal / external orders from the hospital(s), such as affiliated clinics and facilities.
• Utilizes Electronic Medical Record (EMR), reference guides, and other resources to process order(s).
• Utilizes payor policy information located on websites and initiates payor changes in a timely manner to maintain knowledge of compliance with payor and regulatory standards.
• Addresses patient concerns / satisfaction, while performing / assisting with patient education.
• Assist with inventory control such as resupplying stock.
• Open and close the store, including managing cash flow and processing payments accurately in the billing software.
• Assists with training and onboarding new teammates.
• Ensure end-of-day reconciliations are complete and accurate.
• Ability to exercise initiative, and techniques to solve problems in a variety of situations.

Education and Experience Requirements

Desired Qualifications and Experience

Required Skills and Abilities

Physical Requirements

Additional Eligibility Requirements

Expected Work Hours and Location

Generally, 8 : 30 am to 6 : 00 pm with rotating shifts and / or weekends. Days and hours are subject to change with notice.

This job description is a summary of the primary duties of the position but may not be all inclusive.

UIHV is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy(including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, gender identity, or associated preferences.

Persons who need assistance or accommodations with the application or interview process may contact UIHV at 319-688-6967.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential / education verification.

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