Entry Level IT Helpdesk specialist Needed

Job Description

Job Description

Exciting opportunity for a Junior IT Helpdesk Specialist (NMCI-ACTR Analyst) at ATOLLO in the Washington, D.C. area. The successful candidate will provide support to our customer in the Patuxent River, MD area. This is an onsite work opportunity with travel duties on a limited basis. The ideal candidate will have a strong background in network services and security, with a passion for delivering innovative solutions that support mission-critical operations.

WHO WE ARE : INTRODUCTION

ATOLLO is a leading provider of Smart Base / Smart Facilities solutions to Government and Military customers in the U.S. and international markets. ATOLLO provides solutions that enable Smarter Automation and Wider Integration resulting in Smarter Decisions Made Quickly and Affordably. With a vision to drive effective adoption of disruptive technologies without compromising security and operations, our team partners with customers to elevate their operational and technology capabilities by leveraging extensive experience gained in delivering smart energy programs, industrial automation & control systems, and critical infrastructure cyber security solutions. We offer institutional facility owners scalable integrated technology solutions that can save owners significant portions of their energy consumption, advance their carbon neutrality goals, and significantly improve operations and maintenance. We achieve this by delivering best-of-breed solutions that seamlessly and securely integrate technology into our customers' daily operations.

YOUR ROLE as the Junior IT Helpdesk Specialist (NMCI-ACTR Analyst) you will perform tasks required to support clients with helpdesk questions and software issues. Some of the primary duties will include but not be limited to :

• Delivering technical, operational, and systems analysis to support IT infrastructure and user needs.
• Coordinating, managing, and implementing procedures aimed at optimizing overall system performance.
• Identifying, coordinating, and delivering IT services in alignment with customer requirements and organizational objectives.
• Monitoring systems for performance issues and apply effective troubleshooting techniques to resolve any deficiencies.
• Communicating system outages, interruptions, and downtime to supervisors and end-users in a timely manner.
• Reviewing and validating data within the NMCI Enterprise Tool (NET) to ensure accuracy of delivery orders and proper resource allocation, including support for equipment technical refresh initiatives.
• Supporting NMCI Moves, Adds, and Changes (MACs) to maintain operational readiness.
• Assisting with the installation, configuration, testing, and troubleshooting of hardware, software, and network components.
• Contribute to projects involving the expansion and enhancement of existing network and communication infrastructure. Enforce the Command's Information Assurance (IA) policies and assist in the investigation of suspected violations and compliance issues.
• Provide end-user training on the effective use of hardware and software systems.

KNOWLEDGE AND SKILLS REQUIRED :

The successful candidate must be self-motivated with the ability to work independently and manage tasks with minimal supervision utilizing strong research and analytical skills when reviewing data. . The position will require sitting at a computer for extended periods and frequent lifting and walking. Effective problem solving, collaboration and creativity skills are necessary.

The competitive salary range for this position is $35,000 up to $50,000 depending on skill level, experience and required CompTIA Security + Certification. If you are ready to showcase your skills and contribute to a company that values integrity and excellence? Apply now and take your career to the next level. You will be given great benefits, such as Medical, Dental, Vision, Life and AD&D insurance. Please complete the REQUIRED Job Questions when applying.