Production Support Analyst
VirtualVocationsElgin, Illinois, United Statesjob_description.job_card.variable_days_ago
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A company is looking for a Production Support Analyst (Remote).
Key Responsibilities
Track and manage inquiries in the help desk ticketing system for timely responses and service improvements
Evaluate user needs and define technical problems to determine effective solutions
Investigate and resolve Tier 3 help desk tickets involving complex business and system issues
Required Qualifications
Associate's degree or equivalent experience
4 years of relevant experience
Ability to pass a client-specific public trust background investigation
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Production Support • Elgin, Illinois, United States
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