Quality Manager

Job Description

Essential Duties and Responsibilities

• Must maintain a positive work atmosphere by behaving and communicating in a professional manner by getting along with customers, clients, co-workers, supervisors, managers, and all other employees.
• Responsible for adhering to and maintaining all quality system procedures and requirements related to this position.
• Must adhere to all safety rules and company policies, as well as enforce the compliance and implementation of each through subordinates.
• Attendance / punctuality is consistently at work and on time; ensures that the Attendance Policy is enforced.
• Maintaining a presentable work environment (5 S).
• Manage all aspects of the Quality Department to include :
• ISO / TS 16949 : facilitate TS process and be local Management Representative.
• Lead the Layered Manufacturing Process Audit program.
• Participate in APQP activities.
• Oversee the Corrective Action process for customer rejections / complaints.
• Interact with customers on quality issues and improvement projects.
• Approve or contest customer charge backs (with the customer) for quality related issues.
• Oversee internal corrective actions, preventive actions and continuous improvement activities and report results to Engineering Manager.
• Manage activities of subordinates including interviewing / hiring, training, planning, assigning and directing work, performance evaluation and disciplinary action, etc.
• Provide feedback of inspection and capability results to Engineering and Manufacturing for the purpose of corrective actions or continuous improvement.
• Oversee the Calibration Process.
• Report Quality System nonconformance to Engineering Manager.
• Promote the awareness of customer requirements throughout the organization.
• Track and report Customer and Supplier Metrics.
• Customer scorecard management.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and / or Experience

Bachelor's degree (B. A.) from four-year college or university; or four to six years related experience and / or training; or equivalent combination of education and experience. Quality or Engineering degree. Must be qualified to audit to ISO / TS 16949 Quality Management System Requirements. Familiarity with AIAG core tools, GD&T, and Statistical Process Capability. ASQ or RAB / QSA certifications are a plus.

Computer Skills

Proficient with Microsoft Office Suite; Minitab; ANSTAT; Ability to learn new software as needed.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must regularly lift and / or move up to 10 pounds and occasionally lift and / or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to an office environment. The employee is occasionally exposed to moving mechanical parts; fumes or airborne particles; toxic or caustic chemicals; risk of electrical shock and vibration. The noise level in the work environment is usually moderate.

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