Eligibility Associate Representative

Job Title : Eligibility Associate Representative

Duration : 4+ Months

Location : Remote

Training : Hours for training would be in the Central Standard Time Zone in association to the trainer's hours. Training hours would approximately be 4 hours of instructional training and 4 hours of production. Training is expected to take approximately 4 weeks, with the last week transitioning to OJT and production audits.

Essential functions :

• Delivers basic technical, administrative, or operative Eligibility tasks.
• Implements and maintains eligibility for benefits.
• Implements, updates, and maintains automated, direct connect and / or manual eligibility data by keying information into the system.
• Interacts with internal partners and / or external clients / vendors.
• Analyzes data and reconciles eligibility for accuracy.
• Researches and resolves problems.
• Escalates difficult issues.
• Strong data entry and customer service skills.
• General product knowledge.
• Understands simple instructions and procedures.
• Performs Eligibility duties under direct instruction and close supervision.
• Work is allocated on a day-to-day or task-by-task basis with clear instructions.
• Entry point into professional roles.

Education & Qualification :