Senior Capability AnalystVirtualVocations • Baltimore, Maryland, United States
Senior Capability Analyst
VirtualVocations • Baltimore, Maryland, United States
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A company is looking for a Senior Capability Analyst to support customer communications management.
Key Responsibilities :
Support the development of the Customer Communications / Document Composition Center of Excellence
Serve as a technical subject matter expert for the customer communication management platform
Partner with internal stakeholders to deliver a scalable customer communication management platform
Required Qualifications :
5+ years of experience in analysis and resolving complex problems
4+ years of experience in continuous improvement methodologies
2+ years of experience with customer communication management software / platform
2+ years of experience in implementing and maintaining communications in a customer communication platform
2+ years of experience developing processes and quality standards
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Senior Analyst • Baltimore, Maryland, United States
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