Service Writer Job at Smith Power Products, Inc. in Virginia

Overview

We’re looking for a motivated Service Writer & Payroll Clerk to join our Service Department. This position is dynamic and may evolve with business needs, offering the opportunity to support multiple areas within the company while maintaining a strong focus on customer service and operational efficiency.

Key Responsibilities

• Provide front-line support, including inbound / outbound calls, customer service, and repair order processing.
• Prepare and manage quotes, invoices, repair orders, and approvals in ASPPIRA.
• Update and assist with job throughput in Salesforce for contract maintenance.
• Manage time entry, verification, WIP reporting, and efficiency reporting.
• Coordinate internal / external meetings, events, new hire onboarding, and training renewals.
• Support advertising efforts, lot audits, and job board updates.
• Assist with payroll functions : time off requests, employee craft code updates, recap updates, and project manager coordination.
• Uphold safety culture and compliance with SPPI, OSHA, and customer regulations.

Qualifications

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