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Field Technical Support Rep-4

Field Technical Support Rep-4

eTeam IncBothell, Washington, United States
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Pay Rate : $23 - $27 / Hour

Responsibilities :

  • Assists in investigating and resolving complex installations and maintenance matters of significance.
  • Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.
  • Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
  • Instructs customers in the operation and maintenance of systems / equipment.
  • Ensures issues are referred to the appropriate personnel / service areas for follow up, testing and troubleshooting.
  • Acts as a liaison with customers on administrative and technical matters for assigned projects.
  • Performs analysis and prepares reports on system problem trends and issues

Basic Qualifications :

  • 5+ of field support experience
  • Ticket and asset management
  • Strong hardware / software installation, support, and troubleshooting
  • Windows XP, 10, and 11 experience
  • Mac OS and iOS support
  • Network Printer, HP configuration, consumable swaps, and moves
  • Experience with Active Directory, MS Office, phone security, OS365
  • Requires Networking troubleshooting and support
  • Support skills for VPN connectivity and security
  • Configuring new PC s / notebooks via imaging, SCCM and standalone
  • Remote Install software / hardware and support
  • Knowledge of basic networking concepts and Hands&Eyes support
  • Lift and carry up to 40lbs

    • Preferred Education and Training :

  • High school or G.E.D.
  • Lenovo or other vendor certifications
  • CompTia A+, Network+ / Security+ (Preferred but not required)
  • Apple training (preferred but not required)

    • Work Environment :

  • Office environment
  • Walk up kiosk / vending and lock / network printers
  • Data Center or Telco Closet
  • May require weekend work for Critical and High Priority support only
  • Will require shift work / On-call coverage
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    Technical Support • Bothell, Washington, United States

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