ERP IT Operations Manager

Job Description

Bioworld Merchandising is a leading design and distribution company of licensed and private label apparel, headwear & accessories to all retails channels. We collaborate with some of the most widely recognized brand and retail partners in the world. Employees of Bioworld consider it to be an honor and a privilege to be part of the hottest, most creative, dynamic company in the industry!

We are seeking skilled candidates who are excited to join this amazing team!

We Believe in Great Brands : Our goal is to translate the brand story into product that is as innovative and distinctive as the brand itself.

Creative Culture : Our multi-disciplinary team brings to our brand partners a unique mix of creative product design paired with merchandising expertise. We prize collaboration and believe innovation comes from a diversity of creative ideas.

We are the Market : Our team believes in full immersion to gain insight into retail markets, contemporary culture and consumer reaction.

Position Overview

Reporting to the Director of Business Applications, the ERP IT Operations Manager is responsible for leading the strategic vision, implementation, and continuous improvement of our ERP systems. This role requires a blend of technical expertise, business acumen, and leadership capabilities to support enterprise-wide operations, primarily within Microsoft Dynamics 365 Business Central.

The ideal candidate will drive innovation, ensure system reliability, and guide cross-functional teams to optimize business processes and maximize system performance.

Key Responsibilities

• Define and manage the ERP program strategy, vision, and roadmap.
• Lead the implementation, enhancement, and maintenance of ERP solutions, extensions, and third-party integrations.
• Oversee Business Central upgrades and ensure version control across all platforms.
• Develop and monitor KPIs to assess system performance and project effectiveness.
• Collaborate across engineering, development, and business teams to ensure alignment and solution delivery.
• Manage external vendor relationships and third-party developers.
• Ensure integration of ERP initiatives with enterprise goals, adjusting scope, budget, or timelines as needed.
• Utilize Agile / Scrum methodologies to manage project delivery.
• Partner with business leaders to identify and prioritize technology solutions.
• Provide detailed status reports on project progress, milestones, risks, and resources.
• Lead, coach, and develop high-performing technical and functional teams.
• Qualifications & Experience
• 7+ years of experience with Microsoft Dynamics 365 Business Central (formerly Dynamics NAV).
• Strong critical thinking, project planning, and multitasking skills.
• Proven leadership experience managing ERP teams and initiatives.
• Expertise in deploying, maintaining, and optimizing ERP systems and integrations.
• Proficient in Agile methodologies and project execution.
• Strong communication and stakeholder management skills.
• Preferred :
• 10+ years of experience as a techno-functional lead with Dynamics 365 Business Central.
• Experience leading full lifecycle ERP implementations (at least three).
• Industry experience in retail manufacturing, Print on Demand (POD), or wholesale.
• Functional knowledge of all BC modules and PLM systems.
• Familiarity with third-party tools such as :
• Insight Works (License Plating, Advanced Inventory Count, Scanners)
• Lanham (eShip / eReceive, Inbound Container, OWR, Rate Shopping)
• Experience with Power Apps and Power Automate.
• Microsoft Certified : Dynamics 365 Business Central Functional Consultant Associate.
• Six Sigma or APICS certification.
• Knowledge of licensing and royalty structures.
• Build and foster a high-performing team culture through development, recognition, and clear communication.
• Oversee recruitment, hiring, training, and performance management of internal and external ERP team members.
• Conduct regular performance reviews and implement strategies for professional growth and succession planning.
• Provide mentorship and technical guidance to both functional and technical staff.

Education Requirement

Work Schedule