Clinical Communications - Telephone Operator (New York)Jobility Talent Solutions • New York, NY, US
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Clinical Communications - Telephone Operator (New York)
Jobility Talent Solutions • New York, NY, US
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- serp_jobs.job_card.part_time
job_description.job_card.job_descriptionOperate the Amcom PC operator workstation to receive, direct, and place internal and external calls according to policy. Initiate page calls on the computer system, radio long range, and aural page systems. Provide quality telephone operator coverage utilizing all the features of the AMCOM Call Center application. Provide page support in a timely and accurate manner. Operate the radio page system according to FCC regulations. Program Zetron paging system changes as necessary. Assist in maintaining a record of local calls and air call paging. Provide quality customer service for page system users. Assist with Zetron testing, pager configuration / troubleshooting, and database updating, as needed. Perform all duties for medical and surgical emergencies in conformity with emergency policies and procedures. Respond to all emergency calls, such as : Medical Emergency, Fire (manually count bells), Bomb Threats, and other disasters. Follow procedures as documented in departmental procedures and follow up on all calls. Document all emergencies for reporting to the Emergency Preparedness Committee. Provide emergency response and notification services following documented notification procedures, including following escalation processes as required. Follow all required documentation and notification instructions. Receive on call schedules from departments and enter into the computerized Amcom system for use by evening, night, and weekend staff. This information will also be transferred to the website to be used by all employees. Provide transcription service for on call schedules in a timely and accurate manner. Receive information from Doctors Answering Service and enter into the computerized Amcom System for use by evening, night, and weekend staff. Provide transcription service for doctors answering service information in a timely and quality fashion. Prepare telephone toll and message unit charge tickets for each call placed for department individuals. Change batteries on page units as necessary. Transmit Telex messages and distribute incoming messages to appropriate departments. Respond to TTY unit (hearing impaired) when necessary. Assist with financial management, inventory management, message delivery, and related ancillary clerical or operational tasks as needed. Receive, record, and forward all trouble calls for off-hours trouble reporting. Provide support, following documented processes, for all telecommunication-related and possibly miscellaneous trouble calls that are received. Client will allow any amount of experience. If there is none, this should be escalated. HS Diploma / GED.
Hybrid
Job Title : Telephone Operator - Clerk Page
Location : New York, NY 10017
Shift : 2 pm 10 pm shift, every weekend and holiday. The candidate will have a full-time schedule, working 5 days per week. 2 days off will vary.
Job Summary :
- Operates Attendant, Page, and Answering Service consoles.
- Performs job-related clerical duties.
Telephone Operations :
Performance Expectations :
Page System Support :
Performance Expectations :
Emergency Support :
Performance Expectations :
On Call Schedule Maintenance :
Performance Expectations :
Answering Service :
Performance Expectations :
Administrative and Clerical Support :
Performance Expectations :
Problem Management :
Performance Expectations :
Required Skills & Experience :
Required Education :
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Telephone Operator • New York, NY, US
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