IT Support Specialist II

At BioAgilytix, we are passionate about premier science and the impact it has on our world. Our team of highly experienced scientists and professionals deliver tailored services for supporting new medicine breakthroughs with best-in-class bioanalytical services. We are tirelessly committed to our customers by being solution-oriented and deadline-driven. . . and we are growing. Our culture is fast-paced, fun and never boring. Because we work across numerous clients and drug modalities, your career can develop rapidly. You'll gain experience with a variety of challenges all while you enable life-changing, life-saving therapeutics to the patients who need them.

The IT Support Specialist II provides remote and deskside support services to the Company's employees at all sites. The Specialist responds to end-user service requests in a timely manner; completes requests to add / move / change user accounts and workstations; addresses issues with corporate systems such as printers, phones, and audio-visual (AV) equipment; and supports projects related to the overall corporate infrastructure and validated computerized systems.

Essential Responsibilities

• Prioritize and respond to end user service requests tracking work activities in the IT ticketing system, engaging other support resources when needed, and communicating status to the requestor
• Follow standard operating procedures including those for account management, workstation configuration, change control, application configuration, issues escalation, and incident handling
• Maintain accurate records of technical assets identifying needs to procure additional supplies and replace systems
• Create and maintain standard OS images
• Provide AV support including conference room setup, online meeting (Teams or Zoom) configuration, and recording
• Support network and desktop printing and coordinate printer maintenance with the service vendor when needed
• Create and administer user accounts for Active Directory, Office365, VPN, specialized scientific applications, and other corporate systems
• Deploy and configure VoIP phones and address phone related support requests
• Provide end user training in the use of Office 365 applications (i.e. Teams, OneDrive, SharePoint, etc.), conferencing, security, and computing best practices
• Collaborate with other IT personnel and contractors to resolve complex issues and system outages
• Troubleshoot issues with network connectivity for end user devices in the office and at offsite locations
• Responsible for workstation hardware troubleshooting and repair
• Responsible for the electronic archiving of analytical data and scanned paper-based raw data for each project as appropriate
• Maintain confidentiality of client and company information

Additional Responsibilities

Minimum Preferred Qualifications

Education / Experience :

Skills

Supervisory Responsibility

Supervision Received

Working Environment

Physical Demands

Position Type and Expected Hours of Work

Benefits and Other Perks

Medical Insurance (HDHP with HSA; PPO), Dental Insurance, Vision Insurance, Flexible Spending Account (medical; dependent care), Short Term Disability | Long Term Disability Life Insurance, Paid Time Off (4 weeks per year), Parental Leave, Paid Holidays (9 scheduled; 5 floating), 401k with Employer Match, Employee Referral Program

Commitment to Equal Opportunity

BioAgilytix provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, service in the military, or any other group protected by federal, state, or local law.

J-18808-Ljbffr