Operations Internship - Summer 2026 (Philadelphia)

Rooms Operations Intern

Come join Highgate for the summer in one of our dynamic, paid internships! We are currently offering an opportunity for a Rooms Operations Intern to support our property teams. This 10-week immersive program is designed to provide hands-on experience in the daily operations of the Rooms Division, including Front Office, Housekeeping, and Guest Services. You'll learn what it takes to deliver exceptional hospitality while working in a fun and fast-paced environment.

Specific hotel placement will be discussed once an internship offer is extended.

Responsibilities

• Rotate through key areas of the Rooms Division, including Front Desk, Guest Services, and / or Housekeeping.
• Assist with check-in / check-out procedures and guest inquiries.
• Support housekeeping operations, inspections, and room readiness.
• Learn about property management systems (PMS), reservations, and guest service technology.
• Participate in daily operational meetings and observe leadership decision-making.
• Gain exposure to service recovery practices and guest satisfaction strategies.
• Collaborate with cross-functional departments to understand the full guest journey.
• Attend professional development sessions and shadow senior Rooms leaders.

Qualifications