Senior Consultant + Manager of Marketing and Communications

Senior Consultant + Manager of Marketing and Communications

Are you a strategic thinker who thrives at the intersection of storytelling and problem-solving? Do you love crafting compelling narratives just as much as you enjoy guiding clients through complex challenges? Fathom is hiring a hybrid consultant to lead our marketing and communications efforts while also contributing directly to client-facing work. This is a unique opportunity to shape how we show up in the marketplace and how we deliver to our clients.

What this Role Looks Like

This hybrid role blends two dynamic areas of responsibility : leading Fathoms marketing and communications strategy and contributing to client-facing consulting work. Were looking for someone who is equally energized by writing a thought leadership piece as they are by facilitating a client workshop. Youll be part of a collaborative team that values curiosity, creativity, and clarity and youll help us grow our voice and our impact.

Consulting

As a consultant, you will :

Lead and participate in a wide variety of human-centered research activities, including discovery interviews, user research, and synthesis of qualitative insights.

Translate research findings into strategic recommendations, using narrative-driven presentations and storytelling to guide client decision-making.

Shape the design of solutions and deliverables whether digital interfaces, services, experiences, or operational processes ensuring they are intuitive, effective, and aligned with client needs.

Collaborate with cross-functional teams to prototype and test ideas, iterating based on feedback and evolving requirements.

Facilitate collaborative workshops and working sessions with clients to uncover needs, align on goals, and co-create solutions.

Manage client engagements from kickoff to delivery, including project planning, coordination, and communication across internal and external teams.

Serve as a trusted advisor to clients, helping them navigate change and make informed decisions through thoughtful facilitation and strategic guidance.

Contribute to the firms intellectual capital by documenting approaches, sharing learnings, and supporting internal knowledge-building efforts.

Marketing and Communications

As a leader of the firms marketing and communications efforts, you will :

Develop approaches to grow our marketplace awareness, tell our story, deepen credibility with existing clients, and connect with potential clients.

Manage our brand strategy, ensuring our positioning, visual expression, and key messages effectively describe who Fathom is, speak to our value, and resonate with our audiences.

Plan and write key communications, including case studies, blog posts, thought leadership pieces, and social media posts.

Develop and drive a marketing strategy, promoting our services through event planning, paid advertising, or other efforts.

Collaborate with firm leaders to support business development efforts, such as developing capabilities presentations, case studies, or other sales tools and collateral.

Identify and oversee external marketing, communications, and PR partners, as needed.

Overall

As a Fathom team member, you will :

Be encouraged and given the freedom to explore new areas of interest, techniques, and approaches to deliver ever-higher levels of consulting service to clients.

Be supported to participate in local professional organizations, societies, networking groups, and board service.

Bring your own unique perspectives and strengths to our team.

Relevant Experience and Mindset

The experience and values listed below are only guidelines for who we think might succeed in this role. If you have personal and professional experiences not listed below but that you think make you a great candidate, let us know! We want to hear from you.

Were looking for someone with a unique blend of consulting and marketing experience someone whos excited to shape strategy, lead change, and tell compelling stories. The qualifications below are meant to guide, not limit. If your background doesnt match every bullet but you feel your experience is aligned with the role, wed love to hear from you.

You have experience in :

Developing, executing, or advising on B2B marketing and communications strategies.

Planning and conducting qualitative research with customers, users, employees, or community members.

Planning and delivering business strategies using methods like strategic facilitation, human-centered design, change management, and organizational development.

Designing and leading workshops, managing stakeholders, and driving cross-functional initiatives from concept to implementation.

Communicating complex ideas clearly across visual, written, and verbal formats.

Leading client meetings, identifying and scoping tasks within a project, and communicating about timeline and scope impacts.

Working with senior executives and navigating a range of industries from startups to Fortune 500s.

Producing deliverables in a consulting or agency environment, ideally with exposure to healthcare or medical technology.

You are comfortable with :

Bringing clarity to ambiguous or fast-changing situations.

Working independently or collaboratively, whether as an individual contributor or project lead.

Building relationships with colleagues, clients, and communities especially within and beyond the Twin Cities.

Listening openly, embracing feedback, and promoting diversity, equity, and inclusion.

Traveling occasionally (~10%) for client meetings, research, or design efforts.

About Fathom Consulting

Fathom Consulting is a business and design consultancy that helps organizations take a human-centric approach to the design and improvement of their most important products, services, and experiences. Our work is primarily in the healthcare and medical device sectors, but we also work across many different industries.

We believe that the best products and services are a result of a creation process that is equitable, inclusive, and driven by a diversity of thought and experience. We recognize the importance of having staff members who bring a wide range of perspectives to our work. Fathom Consulting is actively committed to developing and maintaining a diverse, multicultural working environment where all people are respected and valued.

What We Offer

At Fathom, we recognize there are many factors that influence your overall satisfaction at work and in your personal life. We provide a nice mixture of compensation, benefits, and resources to our employees that help you reach a happier, more balanced life. Some of these offerings include :

Generous time off

401(k) matching

Health insurance

Disability insurance

Life insurance

Hybrid work environment

Structured annual calendar of individual and team development activities

Career pathways for advancement

Training and development support

Our Commitment to Equity

Fathom believes all people belong and deserve fairness and racial justice. We are committed to advancing policies, practices and a workplace culture that reflects the high value we place on all people, promotes anti-racism and does not tolerate discrimination.

Equal Opportunity Employer

Fathom Consulting is an equal opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans status, or any other characteristic protected by law.

Additional Information

This role is based in Minneapolis, Minn., with flexibility to work in the Fathom office, at home, or periodically at client sites.

Salary range information will be shared during your first interaction with Fathom.

Our interview process aims to efficiently establish what it would be like to work together and give you a sense of what Fathom is all about. While there will be a several-step interview process, you will not be asked to perform personality tests, complete in-person challenges, send a portfolio link, or do time-consuming homework.

Due to client requirements, the candidate(s) offered this position will be required to submit to a background investigation, which includes a 5-10 panel drug screen.

Apply

Interested? Send your cover letter and resume to careers@consultfathom.com. Have a few questions youd like to ask before you apply? Reach out to Laurie Le Moine (at the same email) to schedule a quick call to get your questions answered.

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