Lead Distribution Operator

Lead Distribution Operator

Burbank, California-based Deluxe Entertainment Services Group, a wholly owned subsidiary of MacAndrews & Forbes Holdings Inc., is the leading provider of a broad range of entertainment industry services and technologies. We offer complete film and digital solutions for production, post-production, major studio and independent theatrical release, broadcast, home entertainment, archiving and asset management. Deluxe operates facilities in major film, video and digital production markets around the world.

Summary :

The planning and daily management of the Digital Distribution Department and all its processes. Digital Distribution Production Lead is responsible for managing and leading all employee activities. Assist fellow team members in sustaining a "zero-defect" distribution environment. Correctly perform all Digital Distribution assignments in a timely, efficient, and professional manner, and in accordance with established procedures. Provide feedback and suggestions that will help improve the performance of the Digital Distribution department.

Responsibilities :

• Sustain a safe work environment for all fellow team members by making sure all safety and security rules and procedures are followed by all employees.
• Ensure all media is kept secure, by making sure all security rules are followed, and all media is stored and replicated correctly.
• Coordinate the tendering of all media shipments to the appropriate carriers and meet shipping deadlines. Communicate as needed with client teams, delivery support team, and carriers to ensure all shipments are delivered.
• Sustain a team environment where all team members feel included, informed, valued and respected.
• Responsible for rewarding and disciplining team members as needed. Rewards possibly being notes of recognition, meals, verbal and written recognition, or gift certificates. Disciplining possibly being one on one meetings, corrective action, performance improvement plan processing, team coaching as well as one on one coaching.
• Train employees in all procedures in the areas they will be required to perform. Also, encourage general employee development by coaching, training, and opening opportunities for this to take place.
• Responsible for making sure all production policies and procedures are followed by all team members to ensure mistakes and errors are avoided. Also, working with department management to update and revise policies and procedures as needed.
• Provide accurate and timely recoveries in the event of a distressed shipment. If a distressed shipment is a result of an operational error, we must have the ability to perform a timely root cause analysis to identify the problem error, find a solution to resolve the issue, and then roll out a procedural update within the department.
• We must also maintain accurate data records for employees for future performance evaluations.
• Responsible for giving daily updates to management.
• Communicate in a timely manner with department management on any issues they need to make aware of our address.
• Successfully operate all equipment in the department including all HDD replication machines, Doremi & Dolby Servers, USB Replicator and the Blu-Ray / DVD / CD replication machine.
• Have a good understanding and be able to operate all shipping applications, such as Kraken Distro, as well as shipping applications for DHL, UPS, and FedEx. Must have a thorough understanding and be able to successfully transfer both HDD and USB content.
• Be able to export and manipulate shipping and inventory spreadsheets from shipping applications. This includes being able to generate reports for inventory downsizing efforts and being able to generate inventory forecasting reports for upcoming volumes.
• Proactively maintain media inventory accuracy by implementing systems to accurately track inventory. Also responsible for training employees in such systems.
• Must be able to work a flexible schedule and be willing to work overtime. Also, be willing to work on and cover on weekends and holidays.
• Will be responsible for directing efforts and overseeing day-to-day activity.
• Formulate and adjust, if necessary, staffing assignments to efficiently accomplish shift objectives.
• Maintain inventory of shipping and office supplies needed for the operation of the department.
• Responsible for completing any other assignment or special project given by qualified personnel.

Business Acume / Expertise / Competencies :

Physical Requirements :

Language Skills :

Environmental Considerations :

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