Sales Engineer

Job Description

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Sales Engineer

Posting Start Date : 8 / 28 / 25

Job Location (Short) :

Mesa, Arizona, USA, 85210-6105 | Phoenix, Arizona, USA, 85034 | Phoenix, Arizona, USA, 85034 | Phoenix, Arizona, USA, 85034

Requisition ID : 33903

Onsite or Remote : Onsite Position

Join Komatsu and Be Part of Something Big!

Job Overview

The Sales Engineer role at the Komatsu Equipment Company division offers a unique opportunity to contribute directly to the growth and success of our mining equipmentservice and components sales in the Southwest Region! This role is pivotal in fostering collaborative relationships internally with Sales and Service departments, as well as externally with our valued customers. You will be responsible for driving initiatives that improve machine performance and customer satisfaction by providing expert insights and tailored service solutions.

As a Sales Engineer, you will actively pursue new business opportunities and enhance existing client engagements, ensuring that both service and component sales not only meet but exceed set revenue targets. Your expertise will be essential in conducting detailed machine audits aligned with operational schedules, delivering actionable feedback to customers, and identifying parts or service needs that drive value and reliability for their equipment.

This role demands a proactive and strategic individual who thrives in a dynamic environment, possesses a strong technical background in mining equipment, and demonstrates exceptional communication skills to articulate complex solutions clearly and persuasively. Joining Komatsu, you become part of a leading global organization committed to innovation, quality, and customer service excellence.

Key Job Responsibilities

• Collaborate closely with Sales and Service teams to support and advance strategic initiatives that drive business growth and customer satisfaction.
• Identify and pursue opportunities to increase Service and Components sales within southernArizona & California, expanding the customer base and strengthening existing relationships.
• Schedule and conduct comprehensive machine performance reviews, coordinating with customers around machine operations to assess conditions and recommend service or parts that enhance efficiency and uptime.
• Maintain a detailed, forward-looking tracking calendar to monitor service and equipment schedules over monthly, quarterly, and annual periods, ensuring timely interventions and continuous customer support.
• Develop new service relationships, leveraging strong interpersonal skills to connect with both longstanding clients and new prospects, fostering trust and long-term business partnerships.
• Consistently achieve or surpass targeted revenue goals by identifying innovative service solutions and upselling components aligned with customer needs.
• Work closely with customers to accurately define service order specifications, facilitate precise quoting processes, and collaborate with Account Managers to ensure seamless execution of orders.
• Prepare thorough documentation and scopes of work for major service contracts, ensuring clarity, compliance, and operational readiness.
• Investigate and resolve warranty claims promptly and fairly to maintain customer confidence and protect company reputation.
• Support the preparation and management of the Service Sales department budget, contributing insights and data to optimize resource allocation and financial planning.

Qualifications / Requirements

#LI-JN1

Additional Information

Komatsu is committed to fostering an inclusive and supportive workplace where all team members feel valued and empowered. We provide competitive compensation, opportunities for professional development, and a collaborative culture dedicated to innovation and excellence. Join us and contribute your expertise to a company that values continuous learning, effective relationships, and achieving outstanding results.

Hiring Range

At Komatsu, your base pay is one part of your total compensation package. This role pays $NA. The actual offer will consider a wide range of factors, including experience and location.

Diversity & Inclusion Commitment

At Komatsu we come from diverse backgrounds, with unique perspectives, experiences, and contributions.We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose.We are authentic, ambitious, and innovative in our pursuit of Diversity & Inclusion.United, we are on a journey towards a sustainable future that creates value together.

Company Information

Komatsu is a world leader in manufacturing construction, mining, forestry, and industrial heavy equipment.Founded in 1921, Komatsu has a long history of quality, reliability, innovation, and excellence.Headquartered in Tokyo, Japan, Komatsu facilities, distributors and dealers are in more than 140 countries and employ more than 60,000 people.Komatsu offers a diverse and challenging work environment, where you can grow your skills and career, and contribute to a sustainable, clean-energy future.If you are looking for a company that values your talent and potential, be a part of something big and join a team that is shaping the world!

If you want to learn more about Komatsu, please visit our website at https : / / www.komatsu.com /

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