Client Success & Forensics Project Coordinator

S2|DATA’s Digital Forensics team is growing fast, and we’re looking for an Atlanta-based professional who thrives at the intersection of technology, law, and client service.

If you’re a paralegal or litigation support professional who loves working on complex matters but is ready to step away from the billable-hour grind, this role offers the best of both worlds, staying close to the cases that matter while helping drive outcomes that make a difference.

You’ll coordinate multiple ongoing matters, manage client communication, and ensure our forensic experts have the structure and information they need to deliver excellence at every stage. This is a client-facing, highly visible, and fast-paced role within a collaborative and rapidly growing team.

• Key Responsibilities
• Serve as the primary client contact for active forensic and eDiscovery projects, providing clear, timely, and confident communication.
• Run daily Digital Forensic Stand-Up calls.
• Serve as the operational bridge between Sales, Forensics, and eDiscovery, coordinating project launches from SOW execution through delivery and closure. Maintain clear communication, document continuity, and flawless handoffs to ensure every engagement advances efficiently and transparently.
• Coordinate project timelines, deliverables, and priorities across attorneys, clients, and technical teams.
• Track milestones and reporting in Jira or similar project management tools.
• Translate technical details into accessible, professional client updates.
• Facilitate meetings, document next steps, and ensure follow-through to completion.
• Support device intake, chain-of-custody tracking, and secure vault coordination.
• Partner with leadership to refine operational workflows and deliver what we call “precision partnership” service that anticipates needs before they’re spoken.
• Oversee internal timekeeping accuracy for active matters, collaborating with forensic examiners and analysts to ensure all billable work is properly captured so monthly invoicing runs like clockwork.
• Qualifications
• Exceptional organizational, administrative, and communication skills, both written and verbal.
• Strong client-facing presence; able to build trust and maintain professionalism in sensitive or fast-moving matters.
• Background as a paralegal, litigation project coordinator, or legal operations professional preferred.
• Familiarity with digital forensics, eDiscovery, or information governance is a plus.
• Proficient with Microsoft Office Suite, Jira (or comparable tools), and Teams / for collaboration.
• Must be based in Atlanta, GA, this is an on-site position.
• Soft Skills That Define Success
• Grace under pressure; calm, composed, solutions-focused, and able to prioritize across shifting demands.
• Naturally proactive, anticipates needs and closes loops without being asked.
• Excellent communicator who can navigate both technical and non-technical conversations with ease.
• Team-oriented but confident working independently.
• Thrives in a structured environment, bringing order to complexity while remaining flexible and creative when challenges require out-of-the-box thinking.
• Experience with Relativity or Forensic tools is a plus (even if just by exposure)
• Career Path

This position offers a clear trajectory for growth into roles such as :

• Forensics Program Manager - overseeing multi-matter coordination across clients.
• Operations Lead or Director of Client Success - managing workflows, quality, and client experience organization-wide.
• Practice Group Manager - leading future client success and operations professionals within the digital forensics practice.

S2|DATA invests in talent that grows with the company, not just in title, but in skill, responsibility, and industry recognition.

• Our Tools & Technology

You’ll work closely with industry-standard platforms and proprietary solutions including :

• Microsoft 365 Suite (Teams, Excel, Outlook, PowerPoint)
• Jira or similar project management tools
• Relativity (exposure to eDiscovery review workflows)
• S2|DATA’s proprietary tools for forensic image review and vault management

Exposure to these tools provides valuable hands-on experience across the forensic and eDiscovery ecosystem.

• Our Culture

At S2|DATA, excellence is expected, but it’s paired with collaboration, humility, and a shared sense of purpose. We believe success comes from precision, preparation, and people who care about getting it right the first time. We don’t just offer “white-glove service”; we deliver forensic-grade precision and client care at every step.

Job Type : Full-time

Pay : $70,000.00 - $120,000.00 per year

Benefits :

• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance

Work Location : In person