Shop Sales Agent

Shop Sales Agent

The Shop Sales agent assists in various functions throughout the shop (aka terminal); including customer service, cash management, baggage duties, presentation and cleanliness of the terminal and buses, and overall customer experience from beginning to end.

Responsibilities

Directing customers throughout their time at the shop, assisting with correct loading areas, trip connections, etc.

Provides schedule, routing, transfer, and current fare information to customers.

Updates travel documents, schedule monitors, information boards, etc.; including PA system announcements.

Runs ticket transactions with customers as well as baggage support; including service calls and phone sales, loading / unloading baggage, etc.

Responsible for shipping duties; including calculating shipping costs, forwarding / receiving shipments, package / baggage tracking, etc.

Assists with required shop reporting and documentation; including bus bills, inventory, End-of-Shift reports, bus servicing records, etc.

Scheduling and coordinating bus fuelings, cleanings, fuel and lavatory dumps, etc.

Assists with overall shop presentation, including monitoring cleanliness, lost and found items, etc.

Qualifications

1+ year of customer service experience preferred

Cash handling experience

Ability to handle packages and bags weighing up to 100 lbs

Good problem solving and decision-making ability

Strong communication skills

Spanish fluency a plus

Greyhound provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Compensation Range : USD $13.35 - USD $19.95 / Yr.