Front Desk Coordinator

Overview

Sollis Health is looking for a passionate, customer service and hospitality-driven Front Desk Coordinator to play an important role in our members' experience as the first person they interact with when they come into our concierge clinics. You will be a first impression ambassador creating a memorable experience as you guide patients through intake and checkout processes.

Responsibilities

• Greeting members / patients in a warm and friendly manner as they enter our clinics, ensuring they receive a high level of customer service.
• Managing patient accounts through our EMR to include scheduling appointments, patient intake, registration updates, scanning documents, and daily schedule reconciliation.
• Conducting temperature checks and COVID screening questions.
• Entering membership leads and patient demographics into Salesforce.
• Scheduling follow-up appointments for medical evaluations, vaccinations and house calls as appropriate.
• Addressing member questions or concerns in a timely manner and escalating them as needed.
• Answering the Sollis medical hotline as needed and directing patients to the appropriate team members for medical care, billing questions, or other needs.
• Keeping the office space and clinic clean and presentable according to Sollis brand standards.
• Distributing mail and facilitating mailing items to members and signing for packages on occasion.
• Checking inventory, ensuring rooms have adequate supplies, restocking where needed, and partnering with the inventory coordinator to order more supplies as needed.
• Performing related duties as required.

Experience

Skills

Range : $25-$30 / hr

This is the anticipated rate Sollis Health reasonably expects to pay candidates for this position in Northern California. Sollis is a multi-state employer and this rate may not reflect pay for positions performed outside of this location. Actual pay depends on factors such as experience, location, and education.

About Sollis Health

Sollis Health is the first and only medical membership that's on-demand 24 / 7, 365. We provide concierge care with on-demand access to ER-trained medical teams, on-site labs and imaging, expedited specialist appointments, and care navigation—all under one roof. We offer unlimited 24 / 7 virtual and in-person support from locations in Manhattan, the Hamptons, Los Angeles, South Florida, and San Francisco.

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