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Surveillance Technician
Surveillance TechnicianLaguna Development Corp • Albuquerque, NM, US
Surveillance Technician

Surveillance Technician

Laguna Development Corp • Albuquerque, NM, US
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Job Description

Job Description

JOB DESCRIPTION

Position Title : Surveillance Technician

Department : Surveillance

Employment Classification : Non-Exempt

Position Summary / General Description :

A Surveillance Technician maintains all Surveillance electrical equipment and quickly reports any equipment problems.

Expectations :

  • Adhere to Laguna Development Corporation (LDC) Core Values, Policies & Procedures.
  • Act as a role model within and outside the casino.
  • Maintain a positive and respectful attitude toward customers and co-workers.
  • Consistently report to work on time prepared to perform duties of position.

Essential Duties & Responsibilities :

  • Perform preventative maintenance scheduled for the surveillance equipment.
  • Daily cleaning and maintenance of Surveillance equipment.
  • Aid in Surveillance equipment movement and additions.
  • Use, maintain and troubleshoot digital video / audio surveillance equipment to monitor gaming activities using multiple monitors.
  • Maintain a professional work ethic at all times.
  • Adhere to departmental confidentiality requirements.
  • Work effectively with Surveillance staff.
  • Work odd and unusual hours including weekends and holidays.
  • Follow instructions given by supervisors.
  • Maintain knowledge of surveillance methods and procedures.
  • Be knowledgeable of or be willing to learn gaming rules, regulations / procedures for table games to include video slot machines.
  • Maintain strict confidentiality of duties, reports, investigations and any other job related information at all times.
  • Follow standard operating procedures and departmental operating guidelines.
  • Make quick decisions under stressful conditions.
  • Perform additional duties and responsibilities as necessary or assigned.
  • Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests’ names and preferences; connect with them individually and professionally; smile; make eye contact and verbally greet guests).
  • Be a team player (e.g., work toward team goals and foster a collaborative and positive work environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy and respect; never engage in negativity; maintain openness to coaching, learning and improving; receptive to change and willingness to embrace challenges with team-spirit).
  • Develop a thorough knowledge of services, room locations, amenities, surroundings (e.g., gift shop, restaurants, theater, etc.), providing accurate directions, and information for guest inquiries about promotions and special events.
  • At all times maintain a courteous, positive and professional working relationship with all LDC personnel and the general public (e.g., coworkers, clients and vendors).
  • Work under pressure; maintain regular and punctual attendance including working odd and unusual hours, weekends and holidays.
  • Perform additional duties and responsibilities as necessary or assigned.

    • Education & Experience

  • High School Diploma or GED preferred.
  • Must have relevant work experience.

    • Licensing & Certification :

  • Technical Certificate in electronics or networking preferred.

    • Computer Equipment, Software, Machinery :

  • Proficient in basic computer skills (e.g., Word, Excel, PowerPoint, Outlook).
  • Lifts (e.g., boom scissor, man).
  • Knowledge of general surveillance viewing applications and networking.
  • Electrician tools (e.g., crimps, cutters, splicers and testing equipment).

    • Essential Physical Requirements :

  • Requires the ability to crouch / stoop, drive, kneel, reach overhead, stand, walk, and repetitively use hands 51-100% of the time.
  • Requires the ability to lift 1-25 lbs. 51-100% of the time.
  • Requires the ability to push / pull, carry and slide / transfer 1-25 lbs. 25-50% of the time.
  • Requires the ability to push / pull, carry, lift and slide / transfer 25-50 lbs. 25-50% of the time.
  • Requires the ability to push / pull, carry, lift and slide / transfer 50+ lbs. 1-24% of the time.

    • Essential Mental Demands :

  • Requires the ability to solve problems, organize and interpret data 51-100% of the time.
  • Requires the ability plan, make decisions, read and write 25-50% of the time.

    • Supervisory Responsibilities :

  • None.

    • Work Environment (inside / outside) :

  • The job is performed indoors and outdoors with exposure to hot / cold temperatures and within confined areas.

    • Other Requirements :

  • Obtain and maintain a gaming license through the Pueblo of Laguna’s Gaming Control Board and must provide / maintain a valid New Mexico drivers’ license.
  • Must comply with LDC and the Federal Government Bank Secrecy Act by acquiring and / or maintaining a Title 31 Certification.
  • Must attend and pass surveillance training classes and courses
  • Must obtain and maintain lift operating license.
  • Must pass a pre-employment drug screening.
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    Surveillance Technician • Albuquerque, NM, US

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