Human Resources Coordinator

HR Services Coordinator- Bilingual

Troy, OH

Summary

Supports HR objectives by delivering effective and efficient HR services to provide a great team member experience. Performs high-volume administrative tasks associated with the processing of employee benefits and human resource data entry for all sites on the Oracle HCM platform. Maintains frequent contact with other members of HR, answering calls / handling walk-ups / completing cases that come into the HR Services Team. Works directly, as needed, with third-party administrators regarding employee benefit programs. Provides onsite HR support as necessary. Utilizing the MyHR portal, ServiceNow, handles team member and manager questions or concerns from multiple locations. Works to maintain positive team member relations and retention.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Handle team members' and managers' HR questions or concerns. Provide prompt, accurate, and timely feedback to team members, all levels of management, and third-party administrators.
• Use the human resource information system (HRIS) to collect information, answer questions, and complete benefits processing. Administer employee benefit programs, HR data collection, and processing.
• Accurately and efficiently handle high volumes of cases, phone calls, walk-ups, and project work, focusing on employee information and benefit data in the HRIS.
• Run queries, reports, and other analyses using HRIS as needed.
• Assist in maintaining the standard process / documentation in MyHR.
• Support the administration of the company’s benefit programs to ensure legal, accurate, and timely administration of transactions across all business units.
• Assist in data collection and tracking of key metrics / issues related to the Benefits and HR Data Administration function. Assist in the year-end processing of the annual benefits enrollment process.
• May facilitate new hire orientation. Conduct employee benefit orientations for new employees.
• Provide support to team members and People Leaders on navigation of the MyHR portal, Oracle HCM applications, and other HR systems and tools.
• Complete any internal or external reports assigned by HR management. (i.e., insurance, payroll, EEO, MRV, and manpower reports. Forms submitted by local government agencies or local banks, etc.)
• Facilitate accurate digital filing of employee records.

CRITICAL COMPETENCIES or SKILL SETS

Ability to read and interpret documents such as policies, safety rules, operating instructions, and procedure manuals. Ability to write professional documents and correspondence. Ability to arrive at decisions or resolutions that are legal, fair, and appropriate for the Company’s culture. Must maintain the highest level of confidentiality relative to employee and company information. Demonstrate the ability to interact with others in a friendly, professional, and knowledgeable manner through excellent communication skills, work effectively in team environment while maintaining personal responsibility, and possess previous data entry, computer, and accounting experience. Ability to fluctuate hours worked based on the needs of the business and heavy workload due to year-end processing.

Ability to fluently speak, read, write, and translate in Spanish is required.

About Us

About Pella Corporation

As the #1 most-preferred national window and door brand by homeowners across the country, Pella Corporation leads the industry in innovation and design. Founded in 1925, today the Pella Family of Brands encompasses a robust product offering sold and installed through various channels. We are a growing, privately owned company with 18 manufacturing locations and over 10,000 team members in the U.S. and Canada. Pella is consistently recognized as a great place to work by Newsweek , Forbes and Glassdoor , having most recently been named to America’s Greatest Workplaces for Diversity by Newsweek in 2024, as well as Forbes ' 2024 Best Employers for Women and Best-In-State Employer in Iowa. We have also received numerous accolades for innovation and design, including Fast Company’s Best Workplaces for Innovators in 2024 and Most Innovative Manufacturers for 2022 and 2023.

At Pella, our team cares deeply, learns continuously and achieves results that go beyond. We encourage creative thinking that seeks out and includes diverse perspectives. And we empower you to do the work you’re most proud of — that’s why we offer individualized talent development plans, cross-functional experiences and opportunities for career advancement through personal and professional development.

With talent just like you, we are imagining, building and fighting for a brighter future for generations to come. Ready to find a career that sparks your passion?