Complaints Specialist
VirtualVocationsRockford, Illinois, United Statesjob_description.job_card.1_day_ago
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A company is looking for a Complaints Specialist to handle customer inquiries and improve customer experience.
Key Responsibilities
Follow communication scripts and clarify customer needs while providing solutions
Upsell products and build sustainable relationships with customers
Maintain accurate records of all customer interactions in the database
Required Qualifications
1-3 years of experience in customer service or a supervisory role
Proficient in English and working knowledge of MS Office
Tech-savvy with familiarity in telephone equipment and relevant software
Experience in customer success and retention
Ability to work independently in a fast-paced environment
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Specialist • Rockford, Illinois, United States
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