Customer Service Represntative

Customer Service Representative

Location : Albuquerque, NM Schedule : Full-time | Must be available Monday through Friday, PLUS WEEKENDS AS NEEDED Compensation : $17$20 per hour + Incentives

About Us :

Since 1929, Wagner Mechanical has been dedicated to providing trusted HVAC, plumbing, and electrical home repairs. With nearly a century of experience, our team takes pride in delivering reliable service, quality workmanship, and lasting comfort for every home we serve.

Core Responsibilities

• Handle a high volume of inbound calls with confidence, accuracy, and professionalism
• Convert incoming inquiries into scheduled, revenue-generating service appointments
• Make outbound calls to schedule, confirm, and follow up on appointments
• Resolve customer concerns on the spot while keeping calm, collected, and focused
• Enter and manage data accurately within our CRM system
• Collaborate with field technicians and internal teams to ensure zero scheduling errors
• Follow up with customers after service to ensure satisfaction and identify additional needs
• Participate in mandatory training sessions and stay informed on all service updates, offerings, and procedures

Minimum Requirements & Expectations

What We Offer

All employment offers are contingent on successful completion of a criminal background check and drug screening. These are conducted in compliance with applicable laws and regulations.

Disclaimer : The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

EOE