Manager, Application Support

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Manager, Application Support

The Manager, Application Support will be responsible for managing an outsourced Tier Two SAP AMS support team utilizing SAP S / 4 HANA 2023. This role also has a high degree of coordination with the legacy system support teams due to the integrations between SAP and multiple edge systems.

Job Components :

• Be the central point of contact between Interstate Batteries and the SAP AMS team.
• Lead monthly and quarterly governance meetings to drive continuous performance improvement with the SAP AMS team.
• Define, track, and measure the metrics and Key Performance Indicators used to measure SAP AMS team performance.
• Co-leads daily / weekly calls with onshore / offshore SAP AMS team to review status of incidents and requests.
• Implement a continuous improvement process with the SAP AMS team that results in improved performance.
• Facilitate Root Cause Analysis (RCA) Investigate, document, and provide a preventative solution for SAP AMS team service failures.
• Monitor AMS performance against contractual SLA's to ensure 95% SLA attainment of incidents.
• Develop a thorough understanding of systems and master data.
• Assist in application problem triage / resolution, which may require off-hours work.
• Provide leadership to the team by communicating vision, strategy, and objectives.
• Work on and coordinate special projects as requested.
• Provide support and back-up to the senior leadership.
• Educate AMS staff on corporate and department direction and goals.

Qualifications :

Scope Data :

Work Environment :

Note : We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.

Interstate Batteries provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Interstate Batteries complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Interstate Batteries expressly prohibits unlawful discrimination on the basis of age, race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, medical condition, genetic information, national origin, ancestry, disability (mental and physical), marital status, military status, veteran status, citizenship or any other characteristic protected under applicable local, state or federal law.