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Business Development Representative (BDC)

Business Development Representative (BDC)

Wise Auto GroupNewport Beach, CA, US
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Customer Experience Specialist – Orange County Harley-Davidson Location :

  • Orange County Harley-Davidson Irvine, CA Department : Sales Job Type : Full-Time About Us At Orange County Harley-Davidson, we don’t just sell motorcycles—we fuel freedom, community, and lifestyle.
  • As part of the Wise Riders Harley-Davidson dealer group, we’re driven by passion, performance, and people.
  • If you thrive in a high-energy environment, love connecting with customers, and want to represent the world’s most iconic motorcycle brand, this is the ride for you.
  • Position Overview We’re looking for a Customer Experience Specialist (BDC Associate) to join our sales team.
  • You’ll be the voice of the dealership—connecting with new and returning customers via phone, text, and email.
  • Your mission is to create excitement and drive traffic to our showroom while supporting our sales team’s success.

What You’ll Do

  • Make 100+ outbound calls per day to leads and inquiries
  • Send 60+ emails and 60+ texts daily to follow up and confirm appointments
  • Schedule and confirm customer appointments for test rides and consultations
  • Maintain 100% follow-up on all sold bikes
  • Log every interaction and activity in our CRM
  • Work closely with the sales team to ensure smooth hand-offs
  • Stay certified on Harley-Davidson models through HDU
  • Submit daily checklists and participate in weekly phone training What We’re Looking For
  • Energetic communicator who’s comfortable on the phone
  • CRM experience preferred (we’ll train the right candidate)
  • Strong attention to detail and follow-through
  • Call center, BDC, or sales support background is a plus
  • Excitement for Harley-Davidson culture and brand
  • Motivated self-starter who thrives in fast-paced teams Pay & Perks
  • Hourly Pay :
  • $18 / hour (approximately $3,000 / month target pay)
  • Commission : Tiered plan based on appointments shown and units sold
  • Earning Potential : $60K–$80K+ annually for top performers
  • HDU training and certification opportunities
  • Career growth within a 7-store Harley-Davidson dealer group
  • Employee discounts on motorcycles, gear, and parts
  • Dynamic, team-oriented work culture   Benefits
  • Medical, Dental, and Vision Insurance
  • 401(k) with Company Match
  • Paid Time Off and Paid Holidays
  • Employee Discounts on Motorcycles, Parts, Accessories, and MotorClothes®
  • Harley-Davidson University Training and Certification
  • Career Advancement Opportunities within the Wise Riders Dealer Group
  • Team Events and a Passionate, Rider-Driven Culture Apply Now If you’re ready to grow your career, help riders chase freedom, and join the Orange County Harley-Davidson family—apply today.   Powered by JazzHR
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