Tier III Support / System Administrator

Overview

This Senior Desktop Support Technician role details include base pay range and recruiter information provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$70,000.00 / yr - $80,000.00 / yr

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Required Skills & Experience

• 6+ years of enterprise desktop support experience
• 1–2 years of Microsoft Active Directory and Entra ID experience
• 1–2 years of experience working with Microsoft Office, Teams, and OneDrive
• 1–2 years of experience with Microsoft 365 Admin Center
• 1–2 years of PowerShell scripting experience
• Experience with O365 applications and administration
• Proficient in both Windows and Mac operating systems
• Printer troubleshooting and Print server experience (e.g., PaperCut – plus)
• BitLocker or other encryption tool experience
• Proficiency in Networking protocols : TCP / IP, SFTP, HTTP, DNS, DHCP, SMTP
• Hands-on experience configuring and managing Windows Deployment Services (WDS), Microsoft Deployment Toolkit (MDT), Windows Assessment and Deployment Kit (ADK), and Windows System Image Manager (WSIM)
• Hands-on experience with creating Windows Imaging and Configuration Designer (WICD) for provisioning packages and custom configuration of Windows deployments
• Excellent written and verbal communication
• A "can-do" attitude, willing to collaborate and help whenever needed
• Willingness to train and mentor junior staff
• Required to live within 30 minutes from the office

Nice to Have Skills & Experience

Job Description

As a Senior Desktop Support Technician, your daily tasks will vary based on ticket complexity. You will provide Tier 2 and Tier 3 escalation support, mentor junior team members, and manage deployment infrastructure. A significant part of your role includes working with deployment tools such as WDS, MDT, Windows ADK, WSIM, and WICD to create and deploy standardized OS images across enterprise endpoints.

You will assist in scripting automated deployments, customize answer files for unattended installations, and create provisioning packages for specific configurations. You will also collaborate with system administrators to ensure smooth deployment pipelines and troubleshoot imaging issues.

Duties and Responsibilities

Seniority level

Employment type

Job function

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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