Genesys Practice Lead

Genesys Practice Manager

LMI is seeking a dynamic and strategic Genesys Practice Manager to cultivate, strengthen, and advance our partnership with Genesys and lead go-to-market architecting for LMI's Call Center as a Service (CCaaS) solutions. This role requires a self-starter who can drive strategic initiatives, manage go-to-market efforts, support business development teams as a platform expert, and enable LMI's delivery teams to maximize value from the partnership. The ideal candidate blends Genesys technical acumen with business development savvy, and thrives in a mission-driven, collaborative environment. LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed. Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors-helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value.

Responsibilities

• Serve as the primary point of contact and strategic lead for LMI's alliance with Genesys.
• Develop and execute joint business development strategies, co-marketing campaigns, and enablement programs.
• Collaborate with Genesys teams to align roadmaps, identify mutual growth opportunities, and co-sell solutions.
• Lead business development opportunities, securing and leading client discussions, bringing Genesys platform expertise and leading solutioning discussions.
• Train and equip internal delivery teams on Genesys capabilities, certifications, and integration best practices.
• Track partnership health metrics, report on performance, and recommend refinements to improve outcomes.
• Represent LMI at Genesys events, alliance summits, and internal leadership showcases.
• Work cross-functionally with sales, marketing, delivery, legal, finance, and executive leadership.
• Lead proposal development for opportunities involving Genesys capabilities, ensuring alignment with both client needs and alliance expectations.

Qualifications

Minimum Requirements :

Desired Qualifications :