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Deskside Tech
Deskside TechNPO USA • Oak Brook, Illinois, United States
Deskside Tech

Deskside Tech

NPO USA • Oak Brook, Illinois, United States
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Who we are :

NPO USA Inc. stands at the forefront of Information Technology services, offering a comprehensive suite of solutions designed to empower businesses across the globe. Our expertise spans across several critical domains :

  • Cloud Solutions.
  • Datacenter Excellence.
  • IT Management.
  • Cybersecurity.
  • Data Governance and Analytics.

What you will do :

  • The Deskside Technician will be providing deskside support to end-users on a Single Point of Contact project and will be located onsite at our client location.
  • You will be a member of a team that interfaces with a support center and a customer IT support team to achieve deliverables supporting the end users. We are looking for an energetic, enthusiastic, highly motivated, and organized individual.
  • A strong emphasis is placed on providing a timely resolution to support requests and providing a high level of quality customer service. Ideal candidates should be very self-motivated due to the independent nature and responsibility of the environment. Providing installation and upgrading services of hardware and software.
  • Diagnosing end-user system failures and implementing repair solutions. Diagnosing printer and other peripheral device failures and implementing repair solutions.
  • Troubleshooting network devices to ensure connectivity from the PC to the network.

    • What do you need to succeed :

  • Two to three years of deskside support experience, including the ability to fix printers, desktops, and laptops. Excellent troubleshooting capability : Experience in using the following PROTOCOLS : DHCP and DNS. Familiar with IPCONFIG and all its switches. Bitlocker and the Bitlocker Command Console.
  • Experience in using troubleshooting tools such as IPCONFIG and all its switches.
  • Wired and wireless network experience. Excellent history of responding to service requests and trouble incidents. Ability to communicate technical information to non-technical audiences.
  • Excellent verbal and written communication skills. Solid documentation skills. Ability to complete assignments with minimal supervision.
  • Ability to search internally / externally for support information. Team and customer-oriented attitude.
  • Excellent attendance and schedule adherence history.
  • Ability to walk and bend and perform labor-related duties of connecting computer equipment.
  • Ability lift to 50 lbs. when moving electronic equipment. All lifts over 25 lbs. require two or more employees to perform the task.

    • What you’ll get :

  • Work with brilliant minds, often within a global capacity.
  • Comprehensive Benefits package that includes 401(k), paid time off, medical, dental, and vision insurance.

    • Contact info : hiring@npousa.com

    About NPO USA :

    If you are smart and curious about new things, we are looking for you : this is an exciting opportunity to work, learn and acquire new skills!

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    Tech • Oak Brook, Illinois, United States

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