New Account Specialist II

Job Opportunity

If you are hired to this position, you will be employed by Magnit Global. You will not be employed by City National Bank.

The Opportunity

Under minimal supervision, applies comprehensive knowledge of client and account opening and maintenance policies, procedures and workflows to lead others and aid in the improvement of departmental efficiencies. Independently resolves and / or assists others with complex issues and escalations. May direct workflows and delegate resources as necessary to ensure timely work completion. Assesses processes for regulatory or reputational risk and compliance. Facilitates the training and mentoring of lower level associates and provides developmental feedback to leadership to aid in associate growth opportunities. Acts as a subject matter expert (SME), representing the department in cross-departmental projects and may lead projects that are moderate to complex in scope including Mass Account Transfers. Works with management to establish and enhance procedures.

The Responsibilities

Acts as a technical subject matter expert for both internal and external clients (including financial advisors and sales assistants) and acts as a liaison between department associates and Legal, AML, and Compliance departments.

Identifies and directs the review of complex issues, analyzes and interprets data and trends and determines appropriate corrective action.

Guides team on understanding client needs, defines root causes of complex problems and leads implementation of solution.

Point of contact for all escalated calls from other associates, internal clients and branch personnel.

Guides and directs a team culture where on-the-job training is prevalent.

Coordinates department documentation such as user manuals, quick reference guides, job procedures, training materials, and other relevant job aides.

Consults with Operations Documentation and Education Team to ensure appropriate training approach.

Creates or supports training plans, facilitates sessions, and leads less experienced associates through department training as needed. Reports successes and identifies concerns to department leadership.

Directs department workflows as needed to ensure work is completed in a timely manner.

Represents department on, and may lead, departmental projects, or process improvements, including requirement gathering, documentation, and functional analysis and testing as needed.

Directs or assists in the review of lower level associates work for accuracy and completeness, analyzing results to document trends and engage in activities that support the overall improvement of department quality.

Actively supports or leads Mass Account Transfer activities including mapping, preparation, and after-hour account validation events related to Mass Account Transfers.

Acts as a point of contact for internal / external audits and provides demonstrations to auditor and visiting branch / home office staff.

Assists the team with various functions as volume / staffing dictates.

Performs other duties, special projects and responsibilities as assigned.

The Qualifications

Bachelor's degree with at least two (2) years of securities-related experience.

Knowledge of :

• Operations and New Accounts systems
• Advanced customer operations and the financial industry
• Accounting concepts and principles
• Investment concepts, practices, and procedures used in the securities industry and as required by New Accounts

Skill in :

Ability to :

This is the pay range that Magnit reasonably expects to pay for this position : $26.49 / hour - $28.40 / hour.

Benefits : Medical, Dental, Vision, 401K.

QUALIFICATION / LICENSURE :

Work Authorization : US Citizen, Other valid work visa.

Preferred years of experience : 2 years.

Travel required : No travel required.

Shift timings :