Customer Support Specialist (remote) Lowell, AR

Job Summary :

Central Research, Inc. (CRI) is hiring Customer Support Specialists to perform contact center support for our federal contract servicing federal student loans.

Compensation & Health and Welfare :

Customer Support Specialists earn $17.20 per hour. In addition, the employee will earn $4.93 per hour paid (capped at 40 hours per week) in Health and Welfare. If the employee works a 40-hour week, this Health and Welfare will cover the full cost of employee-only medical, dental and vision premiums. This means the company is paying the employee's medical, dental and / or insurance premiums.

Work Location :

These positions are currently remote (work from home). To qualify, applicants must live within a 75-mile radius of a Central Research deployment facility in Lowell, AR . The reason for this is the employee is expected to pick up their equipment and PIV card / credentials, come into the facility whenever the equipment must be repaired or replaced, return their equipment to the facility at the end of their employment

Training :

New hires will be trained to understand federal regulations and company policies and the use of customer relationship tools to offer personalized interaction to meet the unique needs of each customer inquiry. Employees must be fully available to successfully complete a remote paid training curriculum, which can extend up to 5-6 weeks.

The hours of training are 8am - to 5pm (Central Time), Monday - through Friday.

After Training has been completed new hires will be assigned a 40-hour scheduled shift during operational hours. Applicants should understand that by submitting their application, they agree to be available for an assigned shift during any of the times below, or at the discretion of CRI, and that the employee may not be able to select their preferred schedule.

Contact Center hours of operation :

• Monday through Friday : 7am - 4pm Central Time or
• Monday through Friday : 8am - 5pm Central Time

Responsibilities & Job Duties :

Minimum Education and Experience :

Preferred Education and Experience :

Knowledge, Skills & Abilities :

Other Information :

Note : CRI is partnering with Goldschmitt & Associates and ATL to successfully fill these critical positions. By submitting your application, you grant CRI permission to share your application, including your resume, with our partners, to aide them in meeting their Customer Service Rep staffing needs. Rest assured, your application will only be shared with our partners if CRI's vacancies have been filled. You may opt out of this consideration within your application.

Equal Opportunity Employer :

Equal Opportunity Employer, including veterans and individuals with disabilities. Know Your Rights Poster can be found here : 088_EEOC_KnowYourRights6.12.pdf

NOTE : This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. It is intended to describe the general nature and work responsibilities of the position. This job description and the duties of this position are subject to change, modification, and addition as deemed necessary by the Company.