LN Venues, Operations Manager - Brooklyn Bowl Philly

Brooklyn Bowl Manager

Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders : Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year.

Brooklyn Bowl Philadelphia will be following in the footsteps of our original Brooklyn location, noted as "one of the most incredible places on Earth," by Rolling Stone. Brooklyn Bowl Philadelphia is the ultimate night out, with its groundbreaking integration of premiere music, 24 lanes of bowling, 2 bars, featuring locally crafted beers, and food by the acclaimed Blue Ribbon restaurant group. Located in the heart of the historic Fishtown neighborhood, adjacent to The Fillmore and The Punchline in what has become a burgeoning entertainment district.

Wearing its homegrown values on its sleeve, Brooklyn Bowl is committed to locally made products, environment sustainability, and boasts an unprecedented combination of top-flight music, bowling, beer, and food.

The Job

This position is responsible for assisting the Director of Operations in overseeing all aspects of food, beverage and bowling. The incumbent will be responsible for achieving guest service standards, revenue and income objectives, market share objectives; assisting with enforcing policies and procedures; monitoring budget(s) to ensure the profitable operation of Brooklyn Bowl Philly.

What This Role Will Do

• Review activities in all areas : the restaurant, bars, bowling lanes, service areas, etc. in order to gauge and improve staffing levels, working conditions, and other matters which influence quality guest service and profitability.
• Partner with the General Manager to establish standards, guidelines, and objectives, and maintain other administrative processes such as staffing to ensure proper planning and efficient operation of assigned areas.
• Monitor and evaluate the performance of all food, beverage, and bowling areas, in order to facilitate ongoing improvement of operations and financial return.
• Review schedules to ensure appropriate coverage based on projected business volume prior to being posted.
• Review ongoing opportunities such as cost of sales, inventory par levels, and general policies and procedures in order to most effectively implement changes to improve operations and most efficiently allocate resources.
• Assist with pre-screening potential candidates, retain, motivate, evaluate and direct employees to ensure they receive adequate guidance and resources to accomplish established objectives.
• Ensure that all areas adhere to strict health code guidelines to maintain "A" status.
• Inspects table place settings, including table linen, dcor, china, glass, silverware and condiments for correct placement by setup crew and to ensure that each element is clean, undamaged, and aesthetically pleasing.
• Sees that all scheduled functions take place on time and according to plan. All rooms are to be ready 30 minutes before the time on the BEO's.
• Walk floor with the Operations Manager 45 minutes prior to the event, with final floor plans approved by the Sales Manager.
• Responsible for having a complete working knowledge of all areas of catering, including menus and bar packages, food, beverage, coffee breaks, event setup, and breakdown.
• Responsible for knowing and having a complete working knowledge of the operations of a music venue that will include kitchen operations, production needs and talent integration for events.
• Serves as the liaison between the Sales and Ops during the planning and execution of event.

What This Person Will Bring

Physical Qualifications

Benefits & Perks

Our motto is 'Taking Care of Our Own' through 6 pillars of benefits :

Equal Employment Opportunity

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable