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Production Specialist
Production SpecialistSonoma Consulting • Alpharetta, GA, US
Production Specialist

Production Specialist

Sonoma Consulting • Alpharetta, GA, US
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Halo Group is a premier provider of IT talent. We place technology experts within

the teams of the world's leading companies to help them build innovative

businesses that keep them one step closer to their customers and one step

ahead of the competition. We offer a meaningful work environment for

employees, attractive and interesting engagements for consultants, and cutting-edge

digital innovation for our customers.

We delight in helping our customers execute their digital vision. Big projects or

small, Halo Group knows that by combining the highest quality talent with our

unwavering support, we will become an invaluable extension of the team. Halo

Group's experienced consultants in Detroit, Atlanta and Dallas specialize in all

areas of product / project governance, UX / UI, multi-platform applications, quality

assurance / testing, cloud computing, and data analytics.

Job Description

Job Title : Production Specialist

Responsibilities :

  • Shift work - on call prepared to receive (SalesForce - CRM) tickets from NOC or Support (Applications, support issues, customer questions).
  • Cases, escalation from NOC, support team communication, interrupt driven environment, multi-tasking, organized, research driven.
  • Prioritization and organization of work.
  • 2 Shifts start times : 12pm - 9pm (focus) or 9am or 10am - 6pm - 7pm to coordinate with Israel team (Flexible to interchange shifts) cover hours when Israel team. Usual issues end at 9am. After 9pm Israel team can cover.

We are currently seeking a Production Specialist to join our team based out of our Alpharetta office.

What You Will Own?

  • Managing and supporting the various in-house developed services, network layers, infrastructure layers as Win / Linux OS systems, Web applications and different Databases (Oracle, MySql, Couchbase and more).
  • The Production Specialist team provides advanced technical troubleshooting and analysis, responds to escalations from our Production Network Operations Center (NOC) regarding service and infrastructure issues, ensuring fast restoration of interrupted or degraded service while providing high quality customer satisfaction and service to the company.
  • Work closely with Production NOC team.
  • Work in a global Production environment with offshore teams - Production, R&D, Product.
  • Act quickly in order to resolve service affecting incidents.
  • Investigate and troubleshoot Production issues on all system layers and provide Root Cause Analysis.
  • Learn new products and services and be able to operate and maintain them.
  • Escalate issues to R&D and other Production teams.
  • Work closely with support Tier3 in investigating customer complaints.
  • Instruct smarthands, working on our Data Center, remotely over the phone.

    • What You Need for Success?

  • Experience in WIN, LINUX based Operating systems - Must.
  • Knowledge and experience with web and application tiers (Nginx, Tomcat, Apache) - Must.
  • Knowledge of some or all of our toolset : Zabbix, Jenkins, vagrant, VMWare, Active Directory, iptables, tinc, PfSense - Must.
  • Expertise with Chef / Puppet configuration management, and extensive automation responsibilities - Must.
  • 2-3 years' experience in advanced support of web / internet applications, preferred SaaS Company - Must.
  • BS or above in Computer Science or equivalent education-experience - Must.
  • Knowledge and experience with data networking at the LAN and WAN levels, including switches, routers, firewalls - Advantage.
  • Knowledge and experience with DB and SQL queries - Advantage.
  • Scripting expertise with Python / Ruby / Shell - Advantage.

    • Skills and Abilities :

  • Highly motivated individual, with a positive & proactive attitude.
  • Fast learner with self-learning capabilities.
  • Versatility, flexibility, and a willingness to work within a constantly changing environment with enthusiasm.
  • Excellent written and verbal communication skills.
  • Ability to work under pressure.
  • Team player.
  • Strong understanding and proven experience in Internet and web applications.

    • Other Requirements :

  • Able to operate in a 7x24 operational environment as a first escalation point.
  • Willingness to travel overseas.

    • Qualifications

    Title : Production Support / Production Specialist

    Skills : Production Support / Production specialist

    Additional Information

    Title : Production Support / Production Specialist

    Skills : Production Support / Production specialist

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    Production Specialist • Alpharetta, GA, US

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