Pre-Production Specialist

Job Description

Job Description

Job Title : Pre-Production Specialist FLSA : Non-Exempt Position Type : Full time Department : Operations Salary Range : Reports to : Core Focus The Pre-Production Specialist is the key contact between customers and internal teams to ensure orders are accurate, approved and ready for production. The Pre-Production Specialist will also manage the order processing of key EDI, Ecommerce accounts, and special embellishment programs. Job Description

Role and Responsibilities

• Serve as liaison between customers and internal departments during the pre-production phase
• Review and verify work orders, artwork files, and production details prior to release.
• Coordinate with sales, art, and production teams to ensure all job components are approved and scheduled.
• Collaborate with the art department to ensure artwork meets embellishment specifications.
• Assist with quality assurance checks to catch issues before production.
• Maintain and update databases and internal systems for tracking jobs in the pre-production phase.
• Handle pre-production changes or issues professionally and promptly.
• Maintain accurate records of all communications, changes, and approvals in the order management system.
• Work closely with operations leaders and other teams to coordinate production plans that achieve the company objectives related to customer service, efficient resource / capacity utilization and inventory investment.
• Handle the order processing for Ecommerce and EDI accounts.
• Assist with invoice and billing accuracy.
• Communicate with CS team and / or customers regarding order status.
• Assist with the development, testing and implementation of improvements to ERP system and other software platforms.

Qualifications

Skills

Physical Requirements

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