Remote Service Desk Analyst
VirtualVocationsGrand Rapids, Michigan, United Statesjob_description.job_card.variable_days_ago
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job_description.job_card.job_description
A company is looking for a Remote Service Desk Analyst.
Key Responsibilities
Serve as the first point of contact for technical support in a 24 / 7 service desk environment
Track, triage, and resolve technical support tickets related to AWS, Azure, and OCI environments
Manage account lifecycle issues in a secure, cloud-based environment
Required Qualifications
High school diploma or GED
Ability to pass Public Trust background and credit check
6 years of technical support experience in a call center environment in lieu of a degree
Proven hardware / software troubleshooting experience
Proficiency using and supporting common corporate applications, browsers, networks, and antivirus software
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Service Desk Analyst • Grand Rapids, Michigan, United States
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