Member Service Representative

Overview

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Job Title : Member Service Representative

Location : 5110 Ararat Dr, Kansas City, MO

Job Type : Full-Time

Department : Retail Banking

Reports To : AVP Retail Banking

Job Summary

The Member Service Representative (MSR) serves as the first point of contact for members, providing high-quality customer service in a professional and efficient manner. The MSR will assist members with a variety of inquiries regarding their accounts, products, and services. The ideal candidate will possess excellent communication skills, a customer-centric attitude, and a passion for helping others.

Key Responsibilities

• Provide exceptional customer service via phone, email, and in-person interactions, addressing member inquiries and resolving issues promptly.
• Assist members with account inquiries, updates, and changes, ensuring accurate information is provided.
• Educate members about products and services, promoting features and benefits to enhance member satisfaction and engagement.
• Process transactions, including deposits, withdrawals, and account transfers while adhering to security policies and procedures.
• Identify and escalate complex issues to appropriate departments while ensuring timely follow-up with members.
• Maintain a thorough knowledge of company products, services, policies, and procedures to effectively assist members.
• Conduct member outreach initiatives to gather feedback and enhance member engagement.
• Collaborate with team members and other departments to streamline processes and improve overall service quality.
• Maintain confidentiality of member information and adhere to all regulatory compliance and company policies.

Qualifications

What We Offer

Kansas City Credit Union is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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