Director of Marketplace Operations & MerchandisingUS

Director Of Marketplace Operations & Merchandising

Job Title : Director Of Marketplace Operations & Merchandising Location : Miami Department : Marketplace & Merchandising

About The Role

Dorsia is redefining access to the world's most in-demand restaurants, events, and pop-ups. As a Category Manager For Bookable Experiences , you'll own the performance and strategy of a portfolio of premium inventoryfrom exclusive dinners and nightlife activations to curated city takeovers and limited-time events.

You'll serve as the business lead across your category, working cross-functionally with partnerships, membership, product, and marketing to drive conversion, ensure inventory health, and deliver exceptional customer experiences.

Key Responsibilities

• Own Category Performance : Drive and report on key business metrics including bookings, GMV, conversion, sell-through, and margin by category (dining, events, pop-ups, nightlife etc), by tier (Tier A / B / C restaurants), and market. Study the behaviors, economics, and conversion to make decisions and educate cross functional partners.
• Manage Inventory Onboarding To App : Own the process of adding inventory to Dorsia marketplace (app) including building profiles, identifying promotion points, adding to collections, setting dynamic and seasonal pricing, building schedules etc.
• Inventory & Pricing : Work with BD to establish pricing with all new supply partners prior to contract closing. Lead conversations about pricing best practices to drive maximum revenue. Own and manage the ongoing pricing of all inventory. Regularly adjust pricing based on performance, demand, publicly availability, seasonality etc.
• Forecasting In Sales Cycle : Support BD with estimated forecasts (using financial models) to communicate the potential value of onboarding inventory to Dorsia.
• Strategic Merchandising : Curate, price, and position bookable experiences for maximum appeal and yield across different membership tiers.
• Forecast Demand : Use data and signals to plan for seasonal demand, regional behavior, and audience preferences. Drive inventory conversations around high scarcity calendar moments. Identify gaps in supply and ensure the right experiences are live at the right time for the right audience.
• Partner Enablement : Collaborate with supply and BD teams to onboard new partners and improve the performance of existing ones. Drive Booking Behavior : Partner with marketing to promote marquee moments and influence customer engagement.
• Performance Analysis : Monitor conversion funnels, AOV, utilization, and no-show rates, and recommend optimizations.

KPIs You'll Be Measured On

You Might Be A Fit If You

Bonus Points

About Dorsia Dorsia is a members-only platform that unlocks access to the most in-demand dining and cultural experiences. We work with the world's most sought-after restaurants and brands to offer a curated, bookable inventorybacked by data and powered by our proprietary platform.

Compensation & Benefits :

Work Location :

This role is located fully onsite in our Miami office.

Our Core Values

Lead With Hospitality. We respect the craft and precision that are intrinsic to the hospitality industry. We are a team diverse in background and thought, built to be the connective tissue between artists, chefs, diners, and members.

Mise En Place. We are persistent in preparation, prioritization, and focus to anticipate our customers' needs to create a powerful platform rooted in simplicity and elegance. And we know that details matter, which is why superior design is crucial to our brand ethos. Thoughtful design is baked into everything we doour product, brand, creative, culture, and beyond.

Go Around The TableThen Commit. We know creativity takes feedback and iteration, and differing opinions can lead to healthy debate. While we encourage all voices to speak up and be heard, we are geared toward action and unify around the decision once it's made. Sometimes an individual idea or project may not be what's best for the company, so don't be afraid to kill your darlings.

Our Product Is Our Signature Dish. We are a product and marketing-led organization. Protecting our brand and vision needs to be top-of-mind with every move we make.

Optimize Turn Times. We are creating beautifully-designed, tech-forward solutions to automate all sides of our business : for members, restaurants, and employees. And we're laying a data-rich foundation to enable all stakeholders to make better decisions and enjoy the finer things in life.

Savor It. We eat slowly and celebrate the wins we share with those around the table. We're in this for the long-haul, so enjoy the ride.

Stay Hungry. We can change the world or someone else will. We believe in a sense of urgency to keep pushing toward our goals. And there's always room for dessert, because there's always more to do.