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Manager - Talent Partnership

Manager - Talent Partnership

ZenotiSeattle, WA, US
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Manager - Talent Partnership

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution : online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes.

Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.

Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte's 2020 Technology Fast 500. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness.

The Opportunity

We're looking for a dynamic and experienced HR Generalist at the Manager level to support our teams in the US, Canada, and Costa Rica. This role, based in Bellevue, will play a key part in shaping employee experiences, supporting people leaders, and enabling our culture of performance, inclusion, and well-being.

You'll be the go-to People partner for employees and managers in these regions - proactive, solutions-focused, and deeply human in your approach.

Key Responsibilities

Business Partnership & Employee Experience

  • Serve as a trusted HR partner to leaders and employees across the US, Canada, and Costa Rica
  • Drive employee engagement, development, and retention through proactive interventions
  • Coach managers on org health, team dynamics, performance, and talent development
  • Partner with global HR COEs (Talent Acquisition, Talent Operations, Total Rewards, Talent Development) to align on local needs

HR Operations & Compliance

  • Ensure compliance with employment laws and practices across supported geographies. Guide Talent Operations on local requirements.
  • Manage employee lifecycle processes (onboarding, internal moves, exits) with care and consistency
  • Lead or support local policy development and implementation
  • Manage employee relations cases with fairness, discretion, and empathy
  • Programs & Projects

  • Support or lead people programs such as performance management, recognition, DEI, well-being, and culture-building initiatives
  • Partner with Finance and Talent Operations on workforce planning, reporting, and compensation reviews
  • Analyse engagement and retention data to identify themes and actions
  • Who You Are

  • A strong HR generalist with a mix of strategic thinking and hands-on execution
  • Comfortable operating in a fast-paced, high-growth environment
  • Known for your ability to build trust, navigate ambiguity, and get things done
  • Emotionally intelligent, culturally aware, and driven by impact
  • Qualifications

  • 812 years of progressive HR experience, preferably in tech or SaaS environments
  • Solid knowledge of US employment law; experience supporting Canada and / or Costa Rica is a plus
  • Demonstrated success in employee relations, performance management, and manager coaching
  • Excellent communication and relationship-building skills
  • Bachelor's degree in Human Resources or related field; HR certifications (e.g., SHRM-CP / SCP) are a plus
  • What We Offer

  • A purpose-driven culture that values openness, growth, and belonging
  • Attractive compensation and equity
  • Comprehensive benefits package including health, wellness, and generous time-off
  • A chance to truly shape how we build a great place to work across the Americas
  • If you're passionate about people and want to help shape a high-impact HR function at a company that's scaling fast and staying human, we'd love to hear from you!

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