Administrative Specialist

Job Description

Job Description

About MHA

MHA – Mental Health Association is a nonprofit organization dedicated to helping people live their best life. We provide a wide range of services across Western Massachusetts, including outpatient therapy, substance use recovery, supports for individuals with developmental disabilities or brain injuries, and residential and housing programs. MHA serves individuals impacted by mental illness, substance use, developmental disabilities, brain injuries, and homelessness. Our mission is rooted in inclusion, dignity, and empowering people to lead fulfilling, independent lives.

About the Division of Supportive Housing (DSH)

MHA’s Division of Supportive Housing (DSH) provides safe, stable housing and individualized wraparound services for individuals who have experienced chronic homelessness. Many of the people we serve are also navigating challenges related to substance use, incarceration, or trauma.

DSH programs are designed to support long-term stability and help individuals successfully transition to independent, permanent housing. Through person-centered care, housing navigation, and community-based supports, we empower each individual to build a foundation for recovery, self-sufficiency, and a better quality of life.

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Position Summary

MHA is seeking a motivated Administrative Specialist to support our Supportive Housing Division. This role is essential in ensuring smooth program operations through a variety of administrative tasks that impact service delivery for individuals facing housing instability and other challenges.

The ideal candidate is detail-oriented, organized, and thrives in a structured environment. Responsibilities include maintaining records, managing compliance documents, coordinating meetings, and supporting staff onboarding. This position works closely with program leadership and multiple teams. If you have strong communication skills, can prioritize tasks effectively, and want to contribute to meaningful community-based work, we encourage you to apply.

Pay Rate : $20 an hour

Schedule : Monday through Friday 9am-5pm (40h)

Key Responsibilities

• Maintain accurate employee records and compliance documentation
• Create and update forms, reports, and tracking tools
• Organize and manage participant medical records (paper and electronic)
• Schedule meetings and coordinate with internal departments and external partners
• Take and distribute meeting minutes as needed
• Enter and manage data within the electronic health record and other systems
• Monitor and track participant consents and documentation deadlines
• Support onboarding and hiring workflows (e.g., scheduling, tracking open positions)
• Provide occasional front desk coverage and general clerical support
• Assist with training staff on administrative processes and procedures
• Communicate effectively across departments to support division goals

Equal Opportunity Statement

The Mental Health Association is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Requirements

Benefits